HPLIP

hplip-3.11.10 ubuntu 11.10 print is blurry

Asked by Lars Kristensen

Dear Launchpad

I just installed hplip-3.11.10 on ubuntu 11.10 with gnome shell. The printer is a HP laserjet CP1025 color. When i print, all black text and numbers appear very blurry with shadow edges and the layer of ink used is very thick, so thick that you can easily feel it with your finger. It actually peels off some places. The same applies when i print the printer test page. This was not an issue when i used hplip-3.11.7 on linux mint 11. Is there anything to do about this problem? Please help, i use this computer for work.

Kind regards

Lars Kristensen

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Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Thanks for the reporting the issue. Can you post the output of "hp-check -t" command here.

Tanks,
Sanjay

Revision history for this message
Lars Kristensen (larskristensen-20) said : 		#2

here it is, i really hope there is a way to fix it.

lars@lars-K52JU:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.11.10)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux lars-K52JU 3.0.0-12-generic #20-Ubuntu SMP Fri Oct 7 14:50:42 UTC 2011 i686 i686 i386 GNU/Linux

Distribution:
ubuntu 11.10

Checking Python version...
OK, version 2.7.2 installed

Checking PyQt 4.x version...
OK, version 4.8.5 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.5.0
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.84.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.11.10 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 27-10-2011 18:40:57
version = 3.11.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_CP1025?serial=00000GF04L98S"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------- ------------------
  hp:/usb/HP_LaserJet_CP1025?seria HP LaserJet CP1025
  l=00000GF04L98S

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP-LaserJet-CP1025
------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_CP1025?serial=00000GF04L98S
PPD: /etc/cups/ppd/HP-LaserJet-CP1025.ppd
PPD Description: HP LaserJet cp1025, hpcups 3.11.10, requires proprietary plugin
Printer status: printer HP-LaserJet-CP1025 is idle. enabled since tor 27 okt 2011 17:29ready to print
Required plug-in status: Installed
Communication status: Good

HP_LaserJet_CP1025
------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_CP1025?serial=00000GF04L98S
PPD: /etc/cups/ppd/HP_LaserJet_CP1025.ppd
PPD Description: HP LaserJet cp1025, hpcups 3.11.10, requires proprietary plugin
Printer status: printer HP_LaserJet_CP1025 is idle. enabled since tor 27 okt 2011 16:21:24 CST
Required plug-in status: Installed
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0xb2a at 002:006:
    Device URI: hp:/usb/HP_LaserJet_CP1025?serial=00000GF04L98S
    Device node: /dev/bus/usb/002/006
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/006
# owner: root
# group: lp
user::rw-
user:lars:rw-
group::rw-
mask::rw-
other::r--

---------------
| USER GROUPS |
 ---------------

lars adm dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

No errors or warnings.

Done.
lars@lars-K52JU:~$

Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#3

Hi,

Thanks for the log. To help us understand and analyze the issue please do the following.

1) run "hp-toolbox -g" command in the terminal and then
   a)Remove all the print queues if present, on pressing the minus (-) button. And then re-add the printer using Plus (+) button.

=> Please do the following to capture some logs.

    a)Open /etc/cups/cupsd.conf in root mode and replace

        LogLevel warn

          with

       LogLevel debug
       hpLogLevel 15

    b) Open Terminal and run following commands:
       => su
       => /etc/init.d/cups restart
                  or
       => service cups restart
       => cd /tmp
       => rm *.out
       => rm *.bmp
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print the file and then send
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing

For attaching the logs please create a bug at https://bugs.launchpad.net/hplip/+filebug
 and then attach the logs, because you wont be able to attach them here.

Revision history for this message
goutam kodu (goutam-hplip) said : 		#4

Hi Lars,

To analyze the problem, can you provide some more log files . Below are the steps to provide the same,

Please follow the below steps to provide the same

1.Open the file /etc/cups/cupsd.conf in write permissions.
$sudo gedit /etc/cups/cupsd.conf
 Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15.

2. Restart the cups
$sudu /etc/init.d/cups restart

3. Empty the cups error_log file and syslog file

sudo cat /dev/null > /var/log/syslog
sudo cat /dev/null > /var/log/cups/error_log

4. Print a test page.

5.Attach us the /var/log/syslog and /var/log/cups/error_log file.

6. In /tmp folder you will find files with name starting with hpcups like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out.

Can you please attach these files too.

(Please attach the files with one archive)

(In questions there is no option to upload the attachments)
Click on the link below it will ask you "summary of the bug" then click next, at the bottom you will see "No i want to report a new bug". click on that and then again at the bottom you will find "extra options" click on that finally at the end you will see a place to upload your attachements.

https://bugs.launchpad.net/hplip/+filebug.

Thanks & Regards,
Goutam Kodu

Revision history for this message
goutam kodu (goutam-hplip) said : 		#5

Please ignore my above post.

Sorry for inconvenience.

Rdgs,
Goutam Kodu

Revision history for this message
Jonathan (jeisom) said : 		#6

I posted a bug report for my cp1025nw here:
https://bugs.launchpad.net/hplip/+bug/889306

Sound like the same problem. However I am using gentoo
and have not been able to get it working correctly under
linux yet.

Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#7

Thanks Jonathan. Will work on this. Sorry for the delay.

Revision history for this message
Arnold Nijboer (email-arnoldnijboer) said : 		#8

i think i have a similar issue.
my printer is the Brother dcp-9010CN

when printing direct from a website all text is blurry.
when printing from a pdf text is blurry

but when printing from gedit everything looks fine.
i thought it was an font problem.
but i've already installed all fonts (including msfonts)

Revision history for this message
WalterNicholls (walter-nic) said : 		#9

This is happening to me too. Oneiric / hplip 3.11.10. Printing a PDF from Okular get fuzzy text .. if I print in colour mode. If I print in greyscale mode everything looks clean and crisp (and in the right amount of black toner).
Printer is HP CP1025nw - brand new (and so far very disappointing). Have upgraded printer firmware to latest.

Revision history for this message
Jonathan (jeisom) said : 		#10

For anyone with a cp1025nw, as a work around I used the cups backend at
<http://www.g-loaded.eu/2006/12/03/pdf2email-cups-backend/>
to use with eprint. The script needs minor alteration to print to the eprint
address instead as the user running it. A little hassle till the bug is fixed.

Hope this helps someone.

Revision history for this message
Lark (florent-g) said : 		#11

This also affects me with my brand new CP1025, on Ubuntu 11.10 ...
Feel free to ask me if you need some log or conf files.

Regards

Revision history for this message
Arnold Nijboer (email-arnoldnijboer) said : 		#12

i've partially solved my problem.

it turns out that the pdf's i was printing were made in ms office 2010.
but when saving you have an option to save as iso pdf.
that option was not enabled.

so apparently Ubuntu can't print (it looks fine on screen) an non iso pdf.

Revision history for this message
dusoft (dusoft-staznosti) said : 		#13

I confirm, still happens in the latest Kubuntu, latest KDE.

Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#14

The issue will be tracked at https://bugs.launchpad.net/hplip/+bug/889306

Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#15

Fix is now available for the issue in HPLIP-3.12.4 release.
http://sourceforge.net/projects/hplip/files/hplip/3.12.4/hplip-3.12.4.run/download

Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#16

Fix Released.

Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#17

Fix is now available for the issue in HPLIP-3.12.4 release.
http://sourceforge.net/projects/hplip/files/hplip/3.12.4/hplip-3.12.4.run/download