HPLIP

Have replaced print cartridges and cleaned printhead, but black ink not printing correctly

Asked by Amanda Marks

I have replaced all ink cartridges, cleaned printhead and also printed the print quality diagnostic page. All colors are printing except black. It only prints portions on the diagnostic page and 1/2 of text, not all.

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HPLIP Edit question
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Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Thanks for reporting the bug in HPLIP. To help us understand and analyze the issue please follow following things.

=> Download the latest HPLIP release from http://hplipopensource.com/hplip-web/index.html and then do the following to capture some logs:

    a)Open /etc/cups/cupsd.conf in root mode and replace

        LogLevel warn

          with

       LogLevel debug
       hpLogLevel 15

    b) Open Terminal and run following commands:
       => su
       => /etc/init.d/cups restart
                  or
       => service cups restart
       => cd /tmp
       => rm *.out
       => rm *.bmp
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print the file and then send
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log

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