HPLIP

AMD64 7500-e910 not printing with HPIJS

Asked by greg sellers

I have a hp B209A AND hp 7500-E910 WIDE. the b209 works perfectly on my toshiba AMD64 and my 32 bit ACER but the 7500 does not print on the AMD64 even though I followed the same installation. I can access the status, allign heads and print printer diagnostics, and even scan. but when I send a test page the computer sends and declares job finished, bit the printer says "printing" for 5-10 minutes, then prints"****unable to open the initial device, quitting". it does the same when I print from gimp or libreoffice. when I try to set up wireless printing, it says there is a communication error and requests the usb cable be plugged in even though it is and I have checked status and scanned documents with USB. the 7500 works correctly with the ACER 32 bit.

I have installed HPIJS using "hplip.3.11.7.run" and followed it's instructions to install on both machines

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greg sellers
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Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#1

Hi Gerg,

Can you please run "hp-check -t" in terminal and post the output here.

Thanks & Regards,
Amarnath

Revision history for this message
greg sellers (gsellers) said : 		#2

gsellers@errol:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.11.1)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are
installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the
proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux errol 2.6.38-11-generic #50-Ubuntu SMP Mon Sep 12 21:17:25 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

Distribution:
ubuntu 11.04

Checking Python version...
OK, version 2.7.1 installed

Checking PyQt 4.x version...
OK, version 4.8.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.6
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.1

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.11.1 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.1

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.1
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=no
cups-drv-install=no
cups-ppd-install=no
internal-tag=3.11.1.19
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/Officejet_7500_E910?serial=MY08B110Q005JB"
printer_name = Officejet-7500-E910
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 29/09/11 10:48:56
version = 3.11.1.19

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  ------------------------------------------------- ---------------------------------
  hp:/usb/Officejet_7500_E910?serial=MY08B110Q005JB HP Officejet 7500 E910

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

Officejet-7500-E910
-------------------
Type: Printer
Device URI: hp:/usb/Officejet_7500_E910?serial=MY08B110Q005JB
PPD: /etc/cups/ppd/Officejet-7500-E910.ppd
PPD Description: HP Officejet 7500 e910 hpijs, 3.11.1.19
Printer status: printer Officejet-7500-E910 is idle. enabled since Thu 15 Sep 2011 17:10:56 EST
Communication status: Good

Officejet_7500_E910
-------------------
Type: Printer
Device URI: hp:/usb/Officejet_7500_E910?serial=MY08B110Q005JB
PPD: /etc/cups/ppd/Officejet_7500_E910.ppd
PPD Description: HP Officejet 7500 e910 hpijs, 3.11.1.19
Printer status: printer Officejet_7500_E910 is idle. enabled since Thu 15 Sep 2011 17:31:14 EST
Communication status: Good

Photosmart-Plus-B209a-m
-----------------------
Type: Printer
Device URI: hp:/usb/Photosmart_Plus_B209a-m?serial=MY9A8380G305CS
PPD: /etc/cups/ppd/Photosmart-Plus-B209a-m.ppd
PPD Description: HP Photosmart Plus b209a-m, hpcups 3.11.1
Printer status: printer Photosmart-Plus-B209a-m is idle. enabled since Thu 15 Sep 2011 15:56:55 EST
error: Unable to communicate with device (code=12): hp:/usb/Photosmart_Plus_B209a-m?serial=MY9A8380G305CS
error: Device not found
error: Communication status: Failed

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Officejet_7500_E910?serial=MY08B110Q005JB' is a Hewlett-Packard Officejet_7500_E910 all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x4812 at 002:007:
    Device URI: hp:/usb/Officejet_7500_E910?serial=MY08B110Q005JB
    Device node: /dev/bus/usb/002/007
    Mode: 0660

---------------
| USER GROUPS |
 ---------------

gsellers adm lp dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
gsellers@errol:~$

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#3

Hi Gerg,

Thanks for providing hp-check output.

Please all delete print Queues and re-add print queues following method.
1) run "hp-toolbox" command.
2) remove all printers using "-" button from HP Device Manager.
3) run hp-setup and add printers again.

If problem still persists, please post again "hp-check -t" output.

Thanks & Regards,
Amarnath

Revision history for this message
greg sellers (gsellers) said : 		#4

Hi Amarnath

I have both printers working

Let me explain how.
I followed your instructions and then the B209a wouldn't work. I noticed that it previously used hpcups and was now using hpijs. I also noticed that it was still HPIJS 3.11.1, even though I had downloaded 3.11.7. So i deleted all printers again, removed all HPIJS versions from my machine, and deleted the HP toolbox icon from the task bar. I then ran HPIJS-3.11.7.run, then re-installed both printers using the gnome installer in "system"
Now both printers worked properly - both appear to be using hpcups.

HP-CHECK -t below
gsellers@errol:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.11.7)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are
installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the
proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux errol 2.6.38-11-generic #50-Ubuntu SMP Mon Sep 12 21:17:25 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

Distribution:
ubuntu 11.04

Checking Python version...
OK, version 2.7.1 installed

Checking PyQt 4.x version...
OK, version 4.8.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.6
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.1

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.11.7 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.7
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/Officejet_7500_E910?serial=MY08B110Q005JB"
printer_name = Officejet_7500_E910
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 30/09/11 10:53:56
version = 3.11.7

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  ----------------------------------------------------- ---------------------------------
  hp:/usb/Photosmart_Plus_B209a-m?serial=MY9A8380G305CS HP Photosmart Plus B209a-m
  hp:/usb/Officejet_7500_E910?serial=MY08B110Q005JB HP Officejet 7500 E910

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP-Officejet-7500-E910
----------------------
Type: Printer
Device URI: hp:/usb/Officejet_7500_E910?serial=MY08B110Q005JB
PPD: /etc/cups/ppd/HP-Officejet-7500-E910.ppd
PPD Description: HP Officejet 7500 e910, hpcups 3.11.7
Printer ready to printr HP-Officejet-7500-E910 is idle. enabled since Fri 30 Sep 2011 10:53:33 EST
Communication status: Good

Photosmart_Plus_B209a-m_2
-------------------------
Type: Printer
Device URI: hp:/usb/Photosmart_Plus_B209a-m?serial=MY9A8380G305CS
PPD: /etc/cups/ppd/Photosmart_Plus_B209a-m_2.ppd
PPD Description: HP Photosmart Plus b209a-m, hpcups 3.11.7
Printer ready to printr Photosmart_Plus_B209a-m_2 is idle. enabled since Fri 30 Sep 2011 10:39:21 EST
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Photosmart_Plus_B209a-m?serial=MY9A8380G305CS' is a Hewlett-Packard Photosmart_Plus_B209a-m all-in-one
device `hpaio:/usb/Officejet_7500_E910?serial=MY08B110Q005JB' is a Hewlett-Packard Officejet_7500_E910 all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x7e11 at 002:023:
    Device URI: hp:/usb/Photosmart_Plus_B209a-m?serial=MY9A8380G305CS
    Device node: /dev/bus/usb/002/023
    Mode: 0660

HP Device 0x4812 at 002:020:
    Device URI: hp:/usb/Officejet_7500_E910?serial=MY08B110Q005JB
    Device node: /dev/bus/usb/002/020
    Mode: 0660

---------------
| USER GROUPS |
 ---------------

gsellers adm lp dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

No errors or warnings.

Done.
gsellers@errol:~$