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Black ink on hp officejet 6500 E709 will not print

Asked by soJames F Bresson

Cannot print from black ink cartridge on hp officejet 6500 E709 printer. Was printing, then suddenly quit printing. Put a new cartridge in printer, but this did not help.

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Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Thanks for logging the bug. To help us understand the bug, please do the following things.

1) Attach the output (hpheck.txt) of following command run in the terminal.
    hp-check -t > hpcheck.txt

2) a)Open /etc/cups/cupsd.conf in root mode and replace

        LogLevel warn

          with

       LogLevel debug
       hpLogLevel 15

    b) Restart cups using following command:
        /etc/init.d/cups restart (in root mode)
                  or
        service cups restart

    c) Run the failing test case and then attach
       => /var/log/messages file(if present)
       => /var/log/syslog file(if present)
       => /var/log/cups/error_log
       => /tmp/hpcups*.bmp files(if present)
       => /tmp/hpcups*.out(if present)
       => Actual Document used for testing.

Which application did you use for testing?

Thanks,
Sanjay

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Melissa Sorensen (mobrien19) said : 		#2

I do not know what you are asking me to do???

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Melissa Sorensen (mobrien19) said : 		#3

I have tried to print the print status report and all inks are showing except the black ink which the first screen says it's full because I just replaced it.

Can you help with this problem?

Provide an answer of your own, or ask soJames F Bresson for more information if necessary.

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