ADF not recognized Ubuntu 11.04 6500A Plus

Asked by Joan Tur

I've purchased a HP Officejet 6500A Plus (CN557A / E710n).

It's connected to the network through wireless, and I'm using a PC with Linux Ubuntu 11.04 (hpcups 3.11.1 driver).

The flatbed scanning is working fine -tested with xsane 0.998-, but the ADF is not even recognized, as the only option available is "Flatbed".

Webscan is not working either, as it always gives an empty PDF file (tested with Firefox 4.0.1 and Chrome 11.0.696.68).

Any hint?

Thanks.

Question information

Revision history for this message
Srikanth (srikanth-lokare) said :
#1

Hi Joan,

ADF support is already provided for this model. Please download and install the latest HPLIP 3.11.5 release from http://hplipopensource.com/hplip-web/gethplip.html.

Thanks for using HPLIP.

Thanks and Regards,
Srikanth Lokare

Revision history for this message
Joan Tur (joantur) said :
#2

Hi,

Thanks for the tip... but still no luck:

1. I purged all Utuntu hpijs & hplip 3.11.1 packages,
2. rebooted,
3. installed downloaded 3.11.5 with no errors, but one warning:
"warning: No PPD found for model officejet_6500_e710n-z using new algorithm. Trying old algorithm..."
4. rebooted (I don't know if this step is needed, but...).

After step 4, I logged in as my normal user, and a window named "HPLIP Status Service" popped up, showing the following information:
"No system tray detected on this system. Unable to start, exiting."

But printing was working, and so was scanning through flatbed.

On the other side, ADF is now shown as an option, but it is not working (output of "hp-scan --adf" at the bottom).

Could I provide any more information to help debugging the issue?

Thanks!

"quini@p6222:~$ hp-scan --adf

HP Linux Imaging and Printing System (ver. 3.11.5)
Scan Utility ver. 2.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hpaio:/net/Officejet_6500_E710n-z?zc=HP12A99A

warning: No destinations specified. Adding 'file' destination by default.
warning: File destination enabled with no output file specified.
Setting output format to PDF for ADF mode.
warning: Defaulting to '/home/quini/hpscan001.pdf'.
Using device hpaio:/net/Officejet_6500_E710n-z?zc=HP12A99A
Opening connection to device...

Resolution: 300dpi
Mode: gray
Compression: JPEG
Scan area (mm):
  Top left (x,y): (0.000000mm, 0.000000mm)
  Bottom right (x,y): (215.900009mm, 297.010681mm)
  Width: 215.900009mm
  Height: 297.010681mm
Destination(s): file
Output file: /home/quini/hpscan001.pdf

Warming up...

Page 1: Scanning...
error: SANE: Error during device I/O (code=9)
Closing device."

Revision history for this message
Srikanth (srikanth-lokare) said :
#3

Hi Joan,

This is a Known Issue for HPLIP 3.11.5 release. We are not able to scan from terminal through ADF. Please refer the known issues at http://hplipopensource.com/node/352. But we can scan from ADF through Xsane.

Thanks and Regards,
Srikanth Lokare

Revision history for this message
Sarbeswar Meher (sarbeswar-meher) said :
#4

Hello,

   ADF scan from command-line "hp-scan --adf" will be fixed in 3.11.7 release. As of now you can use Xsane for ADF scanning.

Thanks

Revision history for this message
Joan Tur (joantur) said :
#5

Hi,

It seems ADF scanning through Xsane is not working for me. After the scanner starts moving the document that's to be scanned, xsane shows a window titled "Error", content (translated from catalan) "Scanner couldn't be initialized: I/O error on device".

Xsane is not showing any output when run from a console.

Any hint on how to debut?

TIA ;)

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Launchpad Janitor (janitor) said :
#6

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

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Carl-Eric Menzel (duesenklipper) said :
#7

This exact same error is happening for me on 10.10 and 11.04, using hplip 3.11.7.

Up until earlier today it was working fine, until the printer wanted to update its firmware. Now I'm getting the I/O error code=9. Any ideas?

Revision history for this message
Joan Tur (joantur) said :
#8

Hi Carl-Eric!

I've created a bug report -it's linked to this Question-; you're advised to join it.

Thanks.

Revision history for this message
Sarbeswar Meher (sarbeswar-meher) said :
#9

Hi,

  You can download the patches bb_ledm.c.patch and ledm.c.path from https://bugs.launchpad.net/hplip/+bug/819709.

 Please integrate in your source code of hplip installed.

 Go to the directory in commandline and run "make" and "sudo make install". You can scan afterwards from ADF.

However this issue will be fixed in hplip-3.11.10 release.

 Thanks,
Sarbeswar Meher

Revision history for this message
Best Sarbeswar Meher (sarbeswar-meher) said :
#10

Please download hplip-3.11.10 from http://hplipopensource.com/hplip-web/index.html and install it using "sh hplip-3.11.10.run" in commandline. Remove all existing queues and systray. Connect the printer and run "hp-setup". Once setup is done, run Xsane. You can scan from flatbed and ADF.

Let us know if you have any issue in scanning.

Revision history for this message
Joan Tur (joantur) said :
#11

Thanks Sarbeswar Meher, that solved my question.