HPLIP

Cannot install Officejet 6500a E710n with HPLIP 3.11.1

Asked by James Morgan-de Laine

OpenSuse 11.4
HP Officejet 6500A Plus E710n

jmdl@MDLDT002:~> hp-check -t

HP Linux Imaging and Printing System (ver. 3.11.1)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux MDLDT002 2.6.37.1-1.2-desktop #1 SMP PREEMPT 2011-02-21 10:34:10 +0100 x86_64 x86_64 x86_64 GNU/Linux

Distribution:
suse 11.4

Checking Python version...
OK, version 2.7.0 installed

Checking PyQt 4.x version...
OK, version 4.8.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.6
warning: /etc/cups/cupsd.conf file not found or not accessible.

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.2

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: CUPS image - CUPS image development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: make - GNU make utility to maintain groups of programs...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.11.1 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.1

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.11.1.19
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = hp:/net/Officejet_6500_E710n-z?ip=192.168.1.110
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 09/04/11 14:59:42
version = 3.11.1.19

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_Officejet_6500_E710n-z
-------------------------
Type: Unknown
Device URI: socket://192.168.1.110:9100
PPD: /etc/cups/ppd/HP_Officejet_6500_E710n-z.ppd
PPD Description: HP Officejet 6500 e710n-z hpijs, 3.11.1.19
Printer status: printer HP_Officejet_6500_E710n-z is idle. enabled since Sat 09 Apr 2011 14:21:28 WST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
---------------

users root disk audio cdrom video

-----------
| SUMMARY |
-----------

error: 15 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
jmdl@MDLDT002:~>

________________________________________________________________________________________________________________

The Problem

When I provide HPLIP setup with The Printer IP it detects the Printer ( network Printer Wired Ethernet connection)
I select the Printer then click next
The Next button changes to an add Printer Button I click the add printer button
Nothing Happens

I have managed to install the Printer through CUPS but would like to scan etc and find the HPLIP interface the best when it works.

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
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Last query:
Last reply:
Revision history for this message
Ani Balakrishnan (anib) said : 		#1

Hi,

Open Suse11.4 is currently not supported by HPLIP. The same will be given in next HPLIP release.

Now please try the Auto Installation patch given at https://answers.launchpad.net/hplip/+faq/1557

Thanks and Regards
Ani Balakrishnan

Revision history for this message
Johannes Meixner (jsmeix) said : 		#2

What does it mean "Open Suse11.4 is currently not supported by HPLIP"?

As far as I understand
https://answers.launchpad.net/hplip/+faq/1557
this is only about installation of HPLIP.

But we (i.e. Novell/openSUSE) provide HPLIP in readymade RPMs
in all our products since a very long time so that our users
do not need to install HPLIP via any kind of "hplip-*.run" files.

Instead our users usually install HPLIP either via our
official RPMs which are provided with the openSUSE product
or via non-official RPMs which they could get from various
package repositories from openSUSE.org or from PackMan.

For example I provide the currently newest HPLIP 3.11.3a
via the "Printing" project in openSUSE.org
as non-official packages without official support
but nevertheless openSUSE 11.4 users can try it out.

Revision history for this message
goutam kodu (goutam-hplip) said : 		#3

Hi Johannes,

Please install all the missing dependencies listed down by the "hp-check -t" output and add user to "lp" and "sys" group.
Use hp-setup to setup your network printer.

Let us know on the same.

Thanks,
Goutam

Revision history for this message
James Morgan-de Laine (jmorgandelaine) said : 		#4

Just need to Clarify a couple of things

1. HPLIP has been working on my PC in OpenSuse 11.4 since I installed OpenSuse 11.4 a week after it was released.
2. Up until I changed Printers HPLIP was working Fine.
3. My old printer, an HP Photosmart 6180 AIO died so I replaced it with a New Officejet 6500a E710n-z
4. I do not understand why I now need to install dependencies and add myself to security groups when it was working fine just the day before I replaced the Printer.
5. I have now updated the package to The package available from the OpenSuse Download page ver 3.11.3a
6. I have also inadvertently managed to get HPLIP working by adding the printers through the CUPS administrator page. NOTE: the Printer did not appear in HPLIP until I configured the Fax in CUPS.
7. I am still not sure that I have the full functionality of the Printer as I am not sure which Drivers should be loaded, there appears to be several for the Printer and the Fax, However I can print OK. and am not too bothered about the fax.
8. I have also noted the ADF does not work on the Printer when I scan - is there a particular driver for this to support the ADF while scanning or is this left out intentionally and will it be available in later versions?
9. I appreciate your efforts with HPLIP and your answers to my enquiries.

Kind regards to all

Revision history for this message
Johannes Meixner (jsmeix) said : 		#5

Goutam Korra Kodu,

why should I install something when I am not the one
who asked the initial question?

Why should someone who had HPLIP installed via RPMs
install any "COMPILE TIME ONLY dependency"?

Why should any user of HPLIP destroy the default system security
by adding normal users to system groups like "lp" and "sys"?
See what I wrote regarding the "potential security issue" in
https://bugs.launchpad.net/hplip/+bug/752608

James Morgan-de Laine,

regarding "fax", perhaps you have similar problems as
I described in "HP devices not detected as usual" at
http://en.opensuse.org/Portal:Printing
and in
https://bugs.launchpad.net/hplip/+bug/741073

But this is only a blind guess - your issues might have a
totally different root cause.

Revision history for this message
goutam kodu (goutam-hplip) said : 		#6

Sorry Johannes. That message was for James. By mistake i added you name. My apologies for that.
I will get back shortly on that your question.

Thanks,
Goutam

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