text does not print on officejet 4215 (Kubuntu 10.10)

Asked by N7DR on 2011-02-05

Following upgrade to 32-bit Kubuntu maverick (10.10), my HP Officejet 4215 does not print text. Graphics seem to print fine, and when told to print text the printer head moves, but nothing is actually printed.

There was one similar question in the database marked as "solved", but the "solution" turned out to be to switch to Windows.

The output of hpcheck -t is:

HP Linux Imaging and Printing System (ver. 3.10.6)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux jcomputer2 2.6.35-26-generic #46-Ubuntu SMP Sun Jan 30 08:10:51 UTC 2011 i686 GNU/Linux

Distribution:
ubuntu 10.10

Checking Python version...
OK, version 2.6.6 installed

Checking PyQt 4.x version...
OK, version 4.7.4 installed.

Checking for CUPS...
Status: scheduler is running
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...

Checking for dependency: CUPS devel- Common Unix Printing System development files...

Checking for dependency: CUPS image - CUPS image development files...

Checking for dependency: DBus - Message bus system...

Checking for dependency: gcc - GNU Project C and C++ Compiler...

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...

Checking for dependency: libjpeg - JPEG library...

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...

Checking for dependency: libusb - USB library...

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.10.6 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.6.15
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = FAX-officejet_4200_series
working_dir = .
device_uri = "hp:/usb/officejet_4200_series?serial=CN49EFH1W3"

[commands]
scan_int = False
fax = hp-sendfax -d %FAX_URI%
scan = kooka
prnt = hp-print -p%PRINTER%
pcard_int = True
prnt_int = True
pcard = hp-unload -d %DEVICE_URI%
cpy = hp-makecopies -d %DEVICE_URI%
fax_int = True
cpy_int = True

[installation]
version = 3.10.6.15
date_time = 02/05/2011 11:18:32

[settings]
systray_messages = 0
systray_visible = 0

[alerts]
email_from_address =
email_alerts = False
email_to_addresses =

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 0

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ------------------------
  hp:/usb/officejet_4200_series?se HP officejet 4200 series
  rial=CN49EFH1W3

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

FAX-officejet_4200_series
-------------------------
Type: Fax
Device URI: hpfax:/usb/officejet_4200_series?serial=CN49EFH1W3
PPD: /etc/cups/ppd/FAX-officejet_4200_series.ppd
PPD Description: HP Fax
Printer status: printer FAX-officejet_4200_series is idle. enabled since Sat 05 Feb 2011 10:36:17 AM MST
Communication status: Good

Jenny-Office-officejet_4200_series
----------------------------------
Type: Printer
Device URI: hp:/usb/officejet_4200_series?serial=CN49EFH1W3
PPD: /etc/cups/ppd/Jenny-Office-officejet_4200_series.ppd
PPD Description: HP Officejet 4200 Series hpijs, 3.10.6
Printer status: printer Jenny-Office-officejet_4200_series is idle. enabled since Sat 05 Feb 2011 10:39:29 AM MST
 ready to print
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/officejet_4200_series?serial=CN49EFH1W3' is a Hewlett-Packard officejet_4200_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x3d11 at 003:002:
    Device URI: hp:/usb/officejet_4200_series?serial=CN49EFH1W3
    Device node: /dev/bus/usb/003/002
    Mode: 0664

---------------
| USER GROUPS |
---------------

jenny adm dialout cdrom floppy audio dip video plugdev scanner netdev lpadmin powerdev sambashare admin

User member of group 'lpadmin'.

-----------
| SUMMARY |
-----------

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Question information

Language:
English Edit question
Status:
Expired
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2011-02-07
Last reply:
2011-02-23
Ani Balakrishnan (anib) said : #1

Hi,

Could you please update HPLIP to latest 3.11.1 and try??

Thanks and Regards
Ani Balakrishnan

N7DR (doc-evans) said : #2

How do I do that? As far as I know I have the latest Kubuntu packages -- dpkg isn't finding any updates. Is there some other place (other than the official Canonical repositories) whence I can install a more recent hplib package?

N7DR (doc-evans) said : #3

Still waiting to hear how to install a more recent version of the package under Kubuntu 10.10.

Launchpad Janitor (janitor) said : #4

This question was expired because it remained in the 'Open' state without activity for the last 15 days.