Print jobs disappering into queue

Hi Joe,

 Could you please give me some more information regarding this issue?? Is your device is Deskjet 1000 J110 series??
Better paste the result of hp-check -t here.

Thanks and Regards
Ani Balakrishnan

Thanks so much Ani.

Yes it is the J110 series.

Here is the output:

tittiger@Ubuntu-laptop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.10.6)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux Ubuntu-laptop 2.6.35-22-generic #35-Ubuntu SMP Sat Oct 16 20:45:36 UTC 2010 x86_64 GNU/Linux

Distribution:
ubuntu 10.10

Checking Python version...
OK, version 2.6.6 installed

Checking PyQt 4.x version...
error: NOT FOUND OR FAILED TO LOAD!

Checking for CUPS...
Status: scheduler is running
warning: Version: (cups-config) Not available. Unable to determine installed version of CUPS.)
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: CUPS image - CUPS image development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.10.6 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.6.15
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 12/12/2010 21:43:42
version = 3.10.6.15

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-Deskjet-1000-J110-series
---------------------------
Type: Unknown
Device URI: usb://HP/Deskjet%201000%20J110%20series?serial=CN09O25KKY05D2
PPD: /etc/cups/ppd/HP-Deskjet-1000-J110-series.ppd
PPD Description: HP DeskJet 1000C Foomatic/pnm2ppa (recommended)
Printer status: printer HP-Deskjet-1000-J110-series is idle. enabled since Fri 10 Dec 2010 12:58:52 AM CST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
---------------

tittiger adm dialout cdrom dip plugdev netdev lpadmin admin sambashare

error: User needs to be member of group 'lp' to enable print, scan & fax.
User member of group 'lpadmin'.

-----------
| SUMMARY |
-----------

error: 12 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
tittiger@Ubuntu-laptop:~$

Hi Joe,

 From the log I could see the printer is not HPLIP installed. Could you please run hp-setup and add tye printer using the required connectivity type? It would be great if you can upgrade the HPLIP to 3.10.9 and resolve the dependencies shown above before adding the printer.

Thank you so much for using HPLIP.

Regards
Ani Balakrishnan

Ani,

First I tried hp-setup -i
and got the following error:

Enter number 0...2 for connection type (q=quit, enter=usb*) ?
Using connection type: usb
error: No device selected/specified or that supports this functionality.

-------------------------------

I am making progress.... I am not very Linux literate but I got the HP driver to try and install (sh hplip-3.10.9.run) but it choked because of a dependency:

warning: Missing REQUIRED dependency: cups-devel (CUPS devel- Common Unix Printing System development files)

I have no idea how to do this.

Joe

*************************************************************

HP Linux Imaging and Printing System (ver. 3.10.9)
HPLIP Installer ver. 5.1

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Installer log saved in: hplip-install_Sun-12-Dec-2010_22:15:22.log

/
note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.

INSTALLATION MODE
-----------------
Automatic mode will install the full HPLIP solution with the most common options.
Custom mode allows you to choose installation options to fit specific requirements.

Please choose the installation mode (a=automatic*, c=custom, q=quit) : a

Initializing. Please wait...

INTRODUCTION
------------
This installer will install HPLIP version 3.10.9 on your computer.
Please close any running package management systems now (YaST, Adept, Synaptic, Up2date, etc).

DISTRO/OS CONFIRMATION
----------------------
Distro appears to be Ubuntu 10.10.

Is "Ubuntu 10.10" your correct distro/OS and version (y=yes*, n=no, q=quit) ? y

ENTER USER PASSWORD
-------------------
Please enter the user (tittiger)'s password:
Password accepted

RUNNING PRE-INSTALL COMMANDS
----------------------------
OK

INSTALL MISSING REQUIRED DEPENDENCIES
-------------------------------------
warning: There are 4 missing REQUIRED dependencies.
note: Installation of dependencies requires an active internet connection.
warning: Missing REQUIRED dependency: cups-devel (CUPS devel- Common Unix Printing System development files)
warning: This installer cannot install 'cups-devel' for your distro/OS and/or version.
error: Installation cannot continue without this dependency. Please manually install this dependency and re-run this installer.

Ani

I did find some cups files with synaptic package manager but not the package you mentioned.
They were all development packages.

I have a screen shot but do not see how to attach it on this forum.

Thanks in advance

Joe

Ani

I am finding and installing some of the dependencies but for a lot of them then names do not correspond to the output of

hp-check -t

In some cases there are a dozen of so that are close but not exact.

Joe

Hi Joe,

Still I could see a bunch of dependencies missing for you.

Could you please try to run,

sudo apt-get install --assume-yes libcups2 cups libcups2-dev cups-bsd cups-client
libcupsimage2-dev libdbus-1-dev build-essential ghostscript openssl
libjpeg62-dev libsnmp-dev libtool libusb-dev python-imaging policykit-1
policykit-1-gnome python-qt4 python-qt4-dbus python-dbus python-gobject
python-dev python-notify python python-reportlab libsane libsane-dev
sane-utils xsane

?

Thanks and Regards
Ani Balakrishnan

Ani
Sorry for all the confusion but I am learning as I go....

I have it down to one dependency I think when I try to run sh hplip-3.10.9.run

INSTALL MISSING REQUIRED DEPENDENCIES
-------------------------------------
warning: There are 1 missing REQUIRED dependencies.
note: Installation of dependencies requires an active internet connection.
warning: Missing REQUIRED dependency: libusb (libusb - USB library)
warning: This installer cannot install 'libusb' for your distro/OS and/or version.
error: Installation cannot continue without this dependency. Please manually install this dependency and re-run this installer.
tittiger@Ubuntu-laptop:~/Desktop/HPUbuntudrivers$

I can not find libusb in synaptic though libusb-1.0-0 and similar are installed.

******************************
hp-check -t gives me 5 or so required dependencies:

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

SYNAPTIC SAYS IT IS ALREADY INSTALLED - I REINSTALLED IT

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

SYNAPTIC DOES NOT FIND THIS

**Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

SYNAPTIC DOES NOT FIND THIS BUT THERE IS LIBUSB-0.1-4 ETC

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

SYNAPTIC DOES NOT FIND THIS BUT THERE IS PYTHON-QT4-DBUS

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

SYNAPTIC DOES NOT FIND THIS BUT THERE IS LIBSANEhank

*******************

Thanks for your help I hope I am not confusing you and am calling it a night.

Joe

Hi,

 Can you please try thecommand 'urpmi libusb-devel --auto'from terminal and see whether the dependency is resolved??

Thanks and Regards
Ani Balakrishnan

Joe,

Did you try the command 'sudo apt-get install --assume-yes libcups2 cups libcups2-dev cups-bsd cups-client
libcupsimage2-dev libdbus-1-dev build-essential ghostscript openssl
libjpeg62-dev libsnmp-dev libtool libusb-dev python-imaging policykit-1
policykit-1-gnome python-qt4 python-qt4-dbus python-dbus python-gobject
python-dev python-notify python python-reportlab libsane libsane-dev
sane-utils xsane'

??

Regards,
Ani

Thanks Ani

After I figured out how to remove the CR's from the sudo apt-get it ran and installed the packages
and hp-check -t now shows "No errors or warnings"!!!

I still have a few issues though.
Now when I try to print I get the following:

requires the foomatic-rip-hplip program which is not installed
warningjobThere is a missing print filter for DJ1000
Stopping job because of a missing filter

Thanks for your patience.
Namaste
Joe

Hi,

Can you please paste the result of 'hp-check -t' here now??

Thanks and Regards
Ani Balakrishnan

Hi Joe,

 Could you please check, http://hplipopensource.com/node/337 for your issue. As you are learning, I hope this will hepls you :)

Thanks and Regards
Ani Balakrishnan

Here is the latest hp-check -t Ani:

tittiger@Ubuntu-laptop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.10.9)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux Ubuntu-laptop 2.6.35-22-generic #35-Ubuntu SMP Sat Oct 16 20:45:36 UTC 2010 x86_64 GNU/Linux

Distribution:
ubuntu 10.10

Checking Python version...
OK, version 2.6.6 installed

Checking PyQt 4.x version...
OK, version 4.7.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.4
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.10.9 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.9

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.10.9
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=no
cups-drv-install=no
cups-ppd-install=no
internal-tag=3.10.9.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/usb/Deskjet_1000_J110_series?serial=CN09O25KKY05D2

[installation]
version = 3.10.9.11
date_time = 12/13/2010 00:55:19

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ---------------------------
  hp:/usb/Deskjet_1000_J110_series HP Deskjet 1000 J110 series
  ?serial=CN09O25KKY05D2

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Deskjet_1000_J110
-----------------
Type: Printer
Device URI: hp:/usb/Deskjet_1000_J110_series?serial=CN09O25KKY05D2
PPD: /etc/cups/ppd/Deskjet_1000_J110.ppd
PPD Description: HP Deskjet 1000 j110 Series hpijs, 3.10.9.11
Printer status: printer Deskjet_1000_J110 disabled since Mon 13 Dec 2010 12:21:44 AM CSTFilter "/usr/lib/cups/filter/foomatic-rip-hplip" for printer "Deskjet_1000_J110" not available: No such file or directory
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x8811 at 002:004:
    Device URI: hp:/usb/Deskjet_1000_J110_series?serial=CN09O25KKY05D2
    Device node: /dev/bus/usb/002/004
    Mode: 0660

---------------
| USER GROUPS |
---------------

tittiger adm dialout cdrom dip plugdev netdev lpadmin admin sambashare

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.
tittiger@Ubuntu-laptop:~$

Ani,
I printed a test page successfully!
For now I will assume that everything is working as it should.

Thanks for your help! :-)

Joe