HPLIP

Worm on exe file

Asked by Joan Thompson

Both my computer and the original install CD have the following worm
"D:\setup\trayapp\TrayApp.cab:\hpqtra08.exe.A6CC6977_F7B4_4C0B_9510_BCD847D4BDB2";"Virus identified Worm/Generic.BTBA";"Infected"

Can you download the Stater CD for a HP OfficeJet Pro 8500 (A909)?

Thank you,
Joan Thompson
Paradigm Networks

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Joan Thompson (paradigmnet) said : 		#1

It's been much longer than 5 minutes and this has not yet been assigned to someone who might help me. The time elapse has been over an hour. How can I get this escalated to a technician?

Thank you for your assistance.

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Joan Thompson (paradigmnet) said : 		#2

It has been well over two hours and no one has responded - What kind of customer service is this? I have another appointment and must leave with no resolve. This is a waste of your customer's time and efforts in trying to comply with this type of support.

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Yash (yashwant-k-sahu) said : 		#3

Are you using HPLIP on Linux system?
Thanks for contacting HPLIP

Can you help with this problem?

Provide an answer of your own, or ask Joan Thompson for more information if necessary.

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