HPLIP

Photosmart C4380 has no PPD in HPCUPS & won't print PDF in HPIJS

Asked by Matija “hook” Šuklje

Hullo,

for months now I've been having odd problems with my Photosmart C4380 (it used to work before on the same box).

From what I can guess is that HPCUPS doesn't include the PPD for this model and that (lately) the HPIJS driver for it got messed up ...either that or I'm an idiot.

When I try to use the HPCUPS driver, this is what I get:
--8<-------------
HP Linux Imaging and Printing System (ver. 3.10.6)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(Note: Defaults for each question are maked with a '*'. Press <enter> to
accept the default.)

--------------------------------
| SELECT CONNECTION (I/O) TYPE |
--------------------------------

  Num Connection Description
            Type
  -------- ----------
----------------------------------------------------------
  0* usb Universal Serial Bus (USB)
  1 net Network/Ethernet/Wireless (direct connection or
JetDirect)

Enter number 0...1 for connection type (q=quit, enter=usb*) ? 1

Using connection type: net

Using device: hp:/net/Photosmart_C4380_series?zc=HPDE268F

Setting up device: hp:/net/Photosmart_C4380_series?zc=HPDE268F

---------------------
| PRINT QUEUE SETUP |
---------------------

Please enter a name for this print queue (m=use model
name:'Photosmart_C4380'*, q=quit) ?
Using queue name: Photosmart_C4380
Locating PPD file... Please wait.
warning: No PPD found for model photosmart_c4380 using new algorithm. Trying
old algorithm...
error: No PPD found for model photosmart_c4380 using old algorithm.
error: Unable to find an appropriate PPD file.
------------->8--

When I try to use the HPIJS driver though, it does detect it, but I can print only from very few programs (e.g. Okular), while printing from most others or even just PDF via 'lp' doesn't work at all.

System:
Gentoo
CUPS 1.3.11
HPLIP 3.9.12 and 3.10.6 (tried both)

Any suggestions on how to solve this are more then welcome!

Cheers,
Matija

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
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Solved by:
Matija “hook” Šuklje
Solved:
Last query:
Last reply:

This question was reopened

Revision history for this message
Naga Samrat Chowdary, Narla (samrat-hplip) said : 		#1

please run "hp-check -t" and post the output.

Thanks,
Naga Samrat Chowdary, Narla

Revision history for this message
Matija “hook” Šuklje (matija-suklje) said : 		#2

HP Linux Imaging and Printing System (ver. 3.10.6)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine
if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built
HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux faunus 2.6.33-gentoo-r2 #1 SMP Wed Jun 30 09:27:15 CEST 2010 x86_64 Intel(R) Core(TM)2 Duo CPU P9400 @ 2.40GHz GenuineIntel GNU/Linux

Distribution:
gentoo 0.0

Checking Python version...
OK, version 2.6.5 installed

Checking PyQt 4.x version...
OK, version 4.7.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.11
error_log is set to level: info

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.10.6 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.10.6
html=/usr/share/doc/hplip-3.10.6/html
icon=/usr/share/applications
cupsbackend=/usr/libexec/cups/backend
cupsfilter=/usr/libexec/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=no
scanner-build=yes
fax-build=no
dbus-build=no
cups11-build=no
doc-build=no
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.6.15
restricted-build=no
ui-toolkit=no
qt3=no
qt4=no
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/net/Photosmart_C4380_series?ip=192.168.1.4

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

lpstat
------
Type: Unknown
Device URI: No destinations added.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
 ---------------

root bin daemon sys adm disk wheel floppy dialout tape video

-----------
| SUMMARY |
 -----------

error: 2 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Revision history for this message
Naga Samrat Chowdary, Narla (samrat-hplip) said : 		#3

Please update cups from package manager.

if above didn't help you, then configure HPLIP with

./configure --prefix=/usr --enable-hpcups-ppd-install
make
make install (as root)

Thanks,
Naga Samrat Chowdary, Narla

Revision history for this message
Matija “hook” Šuklje (matija-suklje) said : 		#4

I have done that and do have USE="hpcups -hpijs" set in my Gentoo's '/etc/make.conf', which in turn sets just what you describe (enables hpcups, disables hpijs on compile). Also I have tried both the 3.9.12 and the 3.10.6 version.

That's the problem. It seems like hpcups doesn't include this driver for this device at all.

If I set USE="hpcups hpijs", which enables both, there is the hpijs present, but prints only from certain apps.

To prove what USE="hpcups" and USE="hpijs" do, here's the relevant part of the ebuild:
--8<---------------
 if use hpcups ; then
  drv_build="$(use_enable hpcups hpcups-install)"
  if use static-ppds ; then
   drv_build="${drv_build} --enable-cups-ppd-install"
   drv_build="${drv_build} --disable-cups-drv-install"
  else
   drv_build="${drv_build} --enable-cups-drv-install"
   drv_build="${drv_build} --disable-cups-ppd-install"
  fi
 else
  drv_build="--disable-hpcups-install --disable-cups-drv-install"
  drv_build="${drv_build} --disable-cups-ppd-install"
 fi

 if use hpijs ; then
  drv_build="${drv_build} $(use_enable hpijs hpijs-install)"
  if use static-ppds ; then
   drv_build="${drv_build} --enable-foomatic-ppd-install"
   drv_build="${drv_build} --disable-foomatic-drv-install"
  else
   drv_build="${drv_build} --enable-foomatic-drv-install"
   drv_build="${drv_build} --disable-foomatic-ppd-install"
  fi
 else
  drv_build="${drv_build} --disable-hpijs-install"
  drv_build="${drv_build} --disable-foomatic-drv-install"
  drv_build="${drv_build} --disable-foomatic-ppd-install"
 fi
--------------->8--

Revision history for this message
Matija “hook” Šuklje (matija-suklje) said : 		#5

After trying this and that I managed to get a slightly better picture — now HPLIP actually _finds_ a PPD for my printer and installs it, but I still can't print because CUPS reports "/usr/libexec/cups/filter/pstoraster failed"

Here's the current output of 'hp-check':
--8<-------------------
HP Linux Imaging and Printing System (ver. 3.9.12)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine
if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built
HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux faunus 2.6.33-gentoo-r2 #1 SMP Wed Jun 30 09:27:15 CEST 2010 x86_64 Intel(R) Core(TM)2 Duo CPU P9400 @ 2.40GHz GenuineIntel GNU/Linux

Distribution:
gentoo 0.0

Checking Python version...
OK, version 2.6.5 installed

Checking PyQt 4.x version...
OK, version 4.7.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.11
error_log is set to level: info

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.12 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.12
html=/usr/share/doc/hplip-3.9.12/html
icon=/usr/share/applications
cupsbackend=/usr/libexec/cups/backend
cupsfilter=/usr/libexec/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=no
scanner-build=yes
fax-build=no
dbus-build=no
cups11-build=no
doc-build=no
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.12.29
restricted-build=no
ui-toolkit=no
qt3=no
qt4=no
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
error: Could not access file: No such file or directory

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

Photosmart_C4380
----------------
Type: Printer
Device URI: hp:/net/Photosmart_C4380_series?zc=HPDE268F
PPD: /etc/cups/ppd/Photosmart_C4380.ppd
PPD Description: HP Photosmart c4380 Series, hpcups 3.9.12
Printer /usr/libexec/cups/filter/pstoraster failed enabled since sre 11 avg 2010 18:20:34 CEST
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/net/Photosmart_C4380_series?zc=HPDE268F' is a Hewlett-Packard Photosmart_C4380_series all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
 ---------------

root bin daemon sys adm disk wheel floppy dialout tape video

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
------------------->8--

Revision history for this message
Naga Samrat Chowdary, Narla (samrat-hplip) said : 		#6

Please update ghostscript and CUPS package in your machine.

Thanks,
Naga Samrat Chowdary, Narla

Revision history for this message
Matija “hook” Šuklje (matija-suklje) said : 		#7

Updating worked this time. Odd.

For future reference the combination that works for me on Gentoo is:

net-print/cups-1.4.4
with USE="X acl dbus gnutls jpeg ldap pam perl png python slp ssl threads tiff usb xinetd -debug -java -kerberos -php -samba -static"

net-print/hplip-3.10.6
with USE="X hpcups libnotify policykit scanner snmp -doc -fax -hpijs -minimal -parport -qt4 -static-ppds -udev-acl"

app-text/ghostscript-gpl-8.71-r5
with USE=X cairo cups djvu jpeg2k -bindist -gtk""

(linguas_* flags not pasted, because they're irrelevant)

Thank you for your patience, samrat :]

Revision history for this message
Matija “hook” Šuklje (matija-suklje) said : 		#8

Thanks Naga Samrat Chowdary, Narla, that solved my question.

Revision history for this message
Jacques Goldberg (jacques-goldberg) said : 		#9

I have exactly the same problem with Fedora 13 and a networked C7183 (C7100 series)
No update was available for Ghostscript.
CUPS was updated.
The two pages fax is sent out and delivered, unreadable except for the header readily defined when I had set up the AIO device.
Printing and scanning work fine.

Here is the hp-check log (options -rt)
Thanks in advance for your help.
Jacques
  --------------------------------------------------------------------------------------
hp-check[22811]: info: :
Initializing. Please wait...
scheduler is running

1.4.4

Linux localhost 2.6.33.3-85.fc13.x86_64 #1 SMP Thu May 6 18:09:49 UTC 2010 x86_64 x86_64 x86_64 GNU/Linux

hp-check[22811]: info: :
hp-check[22811]: info: :---------------
hp-check[22811]: info: :| SYSTEM INFO |
hp-check[22811]: info: :---------------
hp-check[22811]: info: :
hp-check[22811]: info: :Basic system information:
hp-check[22811]: info: :Linux localhost 2.6.33.3-85.fc13.x86_64 #1 SMP Thu May 6 18:09:49 UTC 2010 x86_64 x86_64 x86_64 GNU/Linux
hp-check[22811]: info: :
hp-check[22811]: info: :Distribution:
hp-check[22811]: info: :fedora 13
hp-check[22811]: info: :
hp-check[22811]: info: :Checking Python version...
hp-check[22811]: info: :OK, version 2.6.4 installed
hp-check[22811]: info: :
hp-check[22811]: info: :Checking PyQt 4.x version...
hp-check[22811]: info: :OK, version 4.7.3 installed.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for CUPS...
hp-check[22811]: info: :Status: scheduler is running
hp-check[22811]: info: :Version: 1.4.4
warning: /etc/cups/cupsd.conf file not found or not accessible.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dbus/python-dbus...
hp-check[22811]: info: :dbus daemon is running.
hp-check[22811]: info: :python-dbus version: 0.83.0
hp-check[22811]: info: :
hp-check[22811]: info: :
hp-check[22811]: info: :------------------------
hp-check[22811]: info: :| RUNTIME DEPENDENCIES |
hp-check[22811]: info: :------------------------
hp-check[22811]: info: :
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: CUPS - Common Unix Printing System...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: PolicyKit - Administrative policy framework...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: Python DBus - Python bindings for DBus...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: Python XML libraries...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: SANE - Scanning library...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :
hp-check[22811]: info: :----------------------
hp-check[22811]: info: :| HPLIP INSTALLATION |
hp-check[22811]: info: :----------------------
hp-check[22811]: info: :
hp-check[22811]: info: :
hp-check[22811]: info: :Currently installed HPLIP version...
hp-check[22811]: info: :HPLIP 3.10.5 currently installed in '/usr/share/hplip'.
hp-check[22811]: info: :
hp-check[22811]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[22811]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.10.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.4.16
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

hp-check[22811]: info: :
hp-check[22811]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[22811]: info: :# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

hp-check[22811]: info: :
hp-check[22811]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[22811]: info: :[last_used]
printer_name = Photosmart_C7100_fax
working_dir = .
device_uri = hpfax:/net/Photosmart_C7100_series?ip=10.0.0.139

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.10.4.16
date_time = 08/13/2010 09:20:17

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address = <email address hidden>
voice_phone = +(972)(0)48252904

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

hp-check[22811]: info: :
hp-check[22811]: info: :--------------------------
hp-check[22811]: info: :| DISCOVERED USB DEVICES |
hp-check[22811]: info: :--------------------------
hp-check[22811]: info: :
hp-check[22811]: info: :No devices found.
hp-check[22811]: info: :
hp-check[22811]: info: :---------------------------------
hp-check[22811]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[22811]: info: :---------------------------------
hp-check[22811]: info: :
hp-check[22811]: info: :
hp-check[22811]: info: :JG2605d
hp-check[22811]: info: :-------
hp-check[22811]: info: :Type: Printer
hp-check[22811]: info: :Device URI: hp:/net/HP_Color_LaserJet_2605dtn?ip=132.68.73.104
hp-check[22811]: info: :PPD: /etc/cups/ppd/JG2605d.ppd
hp-check[22811]: info: :PPD Description: HP Color LaserJet 2605 Postscript (recommended)
hp-check[22811]: info: :Printer status: printer JG2605d is idle. enabled since Sun 08 Aug 2010 12:34:53 PM IDT
hp-check[22811]: info: :Communication status: Good
hp-check[22811]: info: :
hp-check[22811]: info: :JG2605s
hp-check[22811]: info: :-------
hp-check[22811]: info: :Type: Printer
hp-check[22811]: info: :Device URI: hp:/net/HP_Color_LaserJet_2605dtn?ip=132.68.73.104
hp-check[22811]: info: :PPD: /etc/cups/ppd/JG2605s.ppd
hp-check[22811]: info: :PPD Description: HP Color LaserJet 2605 Postscript (recommended)
hp-check[22811]: info: :Printer status: printer JG2605s is idle. enabled since Sun 08 Aug 2010 12:38:18 PM IDT
hp-check[22811]: info: :Communication status: Good
hp-check[22811]: info: :
hp-check[22811]: info: :Photosmart_C7100
hp-check[22811]: info: :----------------
hp-check[22811]: info: :Type: Printer
hp-check[22811]: info: :Device URI: hp:/net/Photosmart_C7100_series?ip=10.0.0.139
hp-check[22811]: info: :PPD: /etc/cups/ppd/Photosmart_C7100.ppd
hp-check[22811]: info: :PPD Description: HP Photosmart c7100 Series, hpcups 3.10.5
hp-check[22811]: info: :Printer status: printer Photosmart_C7100 is idle. enabled since Thu 12 Aug 2010 11:32:26 PM IDT
hp-check[22811]: info: :Communication status: Good
hp-check[22811]: info: :
hp-check[22811]: info: :Photosmart_C7100_fax
hp-check[22811]: info: :--------------------
hp-check[22811]: info: :Type: Fax
hp-check[22811]: info: :Device URI: hpfax:/net/Photosmart_C7100_series?ip=10.0.0.139
hp-check[22811]: info: :PPD: /etc/cups/ppd/Photosmart_C7100_fax.ppd
hp-check[22811]: info: :PPD Description: HP Fax hpcups
hp-check[22811]: info: :Printer status: printer Photosmart_C7100_fax is idle. enabled sProcessing page 2... 09:07:38 AM IDT
hp-check[22811]: info: :Communication status: Good
hp-check[22811]: info: :
hp-check[22811]: info: :
hp-check[22811]: info: :----------------------
hp-check[22811]: info: :| SANE CONFIGURATION |
hp-check[22811]: info: :----------------------
hp-check[22811]: info: :
hp-check[22811]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
hp-check[22811]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking output of 'scanimage -L'...
hp-check[22811]: info: :device `v4l:/dev/video0' is a Noname Laptop_Integrated_Webcam_1.3M virtual device
device `hpaio:/net/Photosmart_C7100_series?ip=10.0.0.139' is a Hewlett-Packard Photosmart_C7100_series all-in-one

hp-check[22811]: info: :
hp-check[22811]: info: :---------------------
hp-check[22811]: info: :| PYTHON EXTENSIONS |
hp-check[22811]: info: :---------------------
hp-check[22811]: info: :
hp-check[22811]: info: :Checking 'cupsext' CUPS extension...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking 'pcardext' Photocard extension...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking 'hpmudext' I/O extension...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :Checking 'scanext' SANE scanning extension...
hp-check[22811]: info: :OK, found.
hp-check[22811]: info: :
hp-check[22811]: info: :
hp-check[22811]: info: :
hp-check[22811]: info: :---------------
hp-check[22811]: info: :| USER GROUPS |
hp-check[22811]: info: :---------------
hp-check[22811]: info: :
hp-check[22811]: info: :v5 users

hp-check[22811]: info: :
hp-check[22811]: info: :-----------
hp-check[22811]: info: :| SUMMARY |
hp-check[22811]: info: :-----------
hp-check[22811]: info: :
hp-check[22811]: info: :No errors or warnings.
hp-check[22811]: info: :
hp-check[22811]: info: :Done.

Revision history for this message
Matija “hook” Šuklje (matija-suklje) said : 		#10

Problem back again after *no* update whatsoever:

Photosmart_C4380-197 http://www.chinadialogue.net/article/show/single/en/3773 hook 180k Unknown stopped
 "/usr/libexec/cups/filter/hpcups failed"

Photosmart_C4380-198 PR za DFD2010.pdf hook 71k 1 pending since
Fri Aug 13 17:31:41 2010
 "/usr/libexec/cups/backend/hp failed"

Revision history for this message
Matija “hook” Šuklje (matija-suklje) said : 		#11

HP Linux Imaging and Printing System (ver. 3.10.6)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine
if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built
HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux faunus 2.6.33-gentoo-r2 #1 SMP Wed Jun 30 09:27:15 CEST 2010 x86_64 Intel(R) Core(TM)2 Duo CPU P9400 @ 2.40GHz GenuineIntel GNU/Linux

Distribution:
gentoo 0.0

Checking Python version...
OK, version 2.6.5 installed

Checking PyQt 4.x version...
OK, version 4.7.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.4
warning: /etc/cups/cupsd.conf file not found or not accessible.

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.10.6 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.10.6
html=/usr/share/doc/hplip-3.10.6/html
icon=/usr/share/applications
cupsbackend=/usr/libexec/cups/backend
cupsfilter=/usr/libexec/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=no
scanner-build=yes
fax-build=no
dbus-build=no
cups11-build=no
doc-build=no
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.6.15
restricted-build=no
ui-toolkit=no
qt3=no
qt4=no
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[installation]
version = 3.10.6.15
date_time = 16. 08. 2010 14:06:30

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

Photosmart_C4380
----------------
Type: Printer
Device URI: hp:/net/Photosmart_C4380_series?zc=HPDE268F
PPD: /etc/cups/ppd/Photosmart_C4380.ppd
PPD Description: HP Photosmart c4380 Series, hpcups 3.10.6
Printer status: printer Photosmart_C4380 is idle. enabled since pon 16 avg 2010 13:39:54 CEST
error: Unable to communicate with device (code=12): hp:/net/Photosmart_C4380_series?zc=HPDE268F
error: unable to open channel
error: Communication status: Failed

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/net/Photosmart_C4380_series?zc=HPDE268F' is a Hewlett-Packard Photosmart_C4380_series all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
 ---------------

wheel uucp audio cdrom video games usb users portage plugdev scanner tor gnunetd

-----------
| SUMMARY |
 -----------

error: 2 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Revision history for this message
Launchpad Janitor (janitor) said : 		#12

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Matija “hook” Šuklje (matija-suklje) said : 		#13

I'm not trying to flog a dead horse, but I still have the same problem... No printing, no scanning under HPCUPS.

Revision history for this message
Matija “hook” Šuklje (matija-suklje) said : 		#14

At least in my case it seems the problem was that I used Zeroconf with HPLIP, but CUPS doesn't understand it (anymore).

I switched to SLP discovery so my printer is defined by its IP (in my case: hp:/net/Photosmart_C4380_series?ip=192.168.1.101) and it works now.

Avahi support is planned for CUPS 1.5, so I hope then we'll be able to use our HP printers over network again without any trouble :P

Revision history for this message
Matija “hook” Šuklje (matija-suklje) said : 		#15

Another solution that made it work for me was to install Avahi with mDNSresponder-compat support and running the Avahi daemon.

Sorry for so much trouble :\