HPLIP

Test Page won't print HP Deskjet 845c

Asked by RayArdia

Printer functions OK in black/white but won't print the Test Page

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Srikanth
Solved:
Last query:
Last reply:
Revision history for this message
RayArdia (theallinsons) said : 		#1

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.10.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.2rc1.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = DESKJET-845C
working_dir = .
device_uri = "hp:/usb/DeskJet_845C?serial=CN1CP1P208SX"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.10.2rc1.9
date_time = 07/28/2010 23:04:31

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------- ----------------
  hp:/usb/DeskJet_845C?serial=CN1C HP DeskJet 845C
  P1P208SX

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

DeskJet_845C
------------
Type: Printer
Device URI: hp:/usb/DeskJet_845C?serial=CN1CP1P208SX
PPD: /etc/cups/ppd/DeskJet_845C.ppd
PPD Description: HP Deskjet 845c, hpcups 3.10.2
Printer status: printer DeskJet_845C now printing DeskJet_845C-0. enabled since Wed 28 Processing page 1... CEST
error: Device busy: hp:/usb/DeskJet_845C?serial=CN1CP1P208SX
error: Device not found
error: Communication status: Failed

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `v4l:/dev/video0' is a Noname Acer Crystal Eye webcam virtual device

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x904 at 006:004:
    Device URI: hp:/usb/DeskJet_845C?serial=CN1CP1P208SX
    Device node: /dev/bus/usb/006/004
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/006/004
# owner: root
# group: lp
user::rw-
user:ray:rw-
group::rw-
mask::rw-
other::---

---------------
| USER GROUPS |
 ---------------

ray adm dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
ray@ray-laptop:~$ hp check
bash: hp: command not found
ray@ray-laptop:~$ hp-check

HP Linux Imaging and Printing System (ver. 3.10.2)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux ray-laptop 2.6.28-19-generic #61-Ubuntu SMP Wed May 26 23:35:15 UTC 2010 i686 GNU/Linux

Distribution:
ubuntu 9.04

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: info

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.10.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.10.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.2rc1.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = DESKJET-845C
working_dir = .
device_uri = "hp:/usb/DeskJet_845C?serial=CN1CP1P208SX"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.10.2rc1.9
date_time = 07/29/2010 22:36:59

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

DeskJet_845C
------------
Type: Printer
Device URI: hp:/usb/DeskJet_845C?serial=CN1CP1P208SX
PPD: /etc/cups/ppd/DeskJet_845C.ppd
PPD Description: HP Deskjet 845c, hpcups 3.10.2
Printer status: printer DeskJet_845C is idle. enabled since Wed 28 Jul 2010 08:22:04 PM CEST
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_845C?serial=CN1CP1P208SX
error: Device not found
error: Communication status: Failed

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `v4l:/dev/video0' is a Noname Acer Crystal Eye webcam virtual device

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x904 at 006:004:
warning: Device URI: (Makeuri FAILED)

---------------
| USER GROUPS |
 ---------------

ray adm dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
ray@ray-laptop:~$

Revision history for this message
Best Srikanth (srikanth-lokare) said : 		#2

Hi RayArdia,

Please try installing the latest hplip (3.10.6) release. You can download the latest hplip from http://hplipopensource.com/hplip-web/index.html

Thanks for your support towards HPLIP

Thanks and Regards,
Srikanth Lokare

Revision history for this message
RayArdia (theallinsons) said : 		#3

Hi Srikanth,
Thanks for help. Downloaded (apparently ) OK, however when I try to 'Run' I get this:-

ray@ray-laptop:~$ cd Desktop
ray@ray-laptop:~/Desktop$ sh hplp-3.10.6.run
sh: Can't open hplp-3.10.6.run
ray@ray-laptop:~/Desktop$

Revision history for this message
RayArdia (theallinsons) said : 		#4

Hi Srikanth,
I feel more than a little shame-faced to say that (even though I just didn't believe it could possibly be causing the trouble!) - I changed the printer cable, and the printer now works OK.
SO sorry to have taken up your valuable time on this matter, and remain grateful for you attempts to help.
Note to Self: RTFM and follow the Troubleshooter, even if you don't REALLY believe it!
Kindest regards, Ray

Revision history for this message
RayArdia (theallinsons) said : 		#5

Thanks Srikanth, that solved my question.