printer not hplip installed

I have tried a few more things, including deleting all printers and reinstalling them. I have progressed to the stage where hp-check give no warnings or errors, but still no output from the printer. All that I get is that a message that the print job is being printed and then that it is finished printing. However, in the print status window the job is still in the queue with a status of "processing". There after I periodically receive a notice that the job is being printed and completed again, but the job remains in the queue until I manually delete it.

Any suggestions?

hi, try restarting the samba serivce, this may fix the problem, use the command:

#sudo service smbd restart

hope it solves it!!!

I just tried that, but no change. I get the same messages that printing has started then completed but the job remains in the queue with no output from the printer.

I have had a look at the job attributes of the queued print jobs. I get one or the other of the following messages under "job-printer-state-message"

/usr/lib/cups/backend/hp failed

 or

/usr/lib/cups/filter/hpcups failed

I have not yet worked out why one or the other of the messages comes up.

Also the very first time that I went to look at the attributes, before deciding to copy them down, the message was something to do with pdf-raster failed. I can't remember the exact wording and have not been able to generate that message under the job-printer-state-message again.

The "job-printer-state-reasons" attribute is [u'none'] in all cases.

The "job-state-reasons" attribute is always "job-hold-until-specified"

I hope that the above help elucidate the cause of the problem.

I seem to have fixed the problem, but am not sure exactly what did the trick.

Firstly, unrelated to the print problem, I decided to repartition my disk to set up /boot, /swap, /root, /home, /var, /tmp and /usr on different partitions to make things easier for future upgrades. In conjunction with this I did a clean reinstall of Ubuntu 10.04 with the default hplip 3.10.2-2 installed. This did not fix the print problems.

I tried to run hp-check in the Terminal, but it was not installed so I had to use sudo to install it. When run, hp-check indicated various dependencies were not installed, so I systematically installed them one by one as sudo. Still no success with printing, so I went to the Debian site and downloaded hplip 3.10.5 and installed it straight over the top of the 3.10.2-2 version. I do not know whether this version is exactly the same as that on the HP site, but previously I used the HP site version and uninstalled version 3.10.2-2 prior to the installation.

I used hplip to install the printer.

Still no print output. However, the error message with hp-check now was that pyOS_Inputhook is not available, rather than the backend and hpcups fail error messages as before. Progress? I had no idea, but very frustrated and could see why Windows is so much more appealing to many users - during this whole episode I had to hook up a Windows based laptop to my printer to print out my files.

Finally, I decided to explore the options in the HP Device Manager (icon on the Ubuntu top panel). Working my way through that there is a tab for Printer Control. I toggled the option for Printer Accepting/Rejecting jobs and did a test print and what do you know - the printer printed the page. I then test printed from the Ubuntu Control Center and finally some Open Office and PDF files. Everything seems to be working now. hp-check shows no errors anymore.

So what exactly fixed the problem I am not sure. Whether it was the re-installation, or the Debian sourced hplip or toggle of the Printer Accepting/Rejecting jobs option or a combination of all of these things I have no idea. Certainly the hp-check error messages were different from the original ones listed previously so I suspect that it was a combination of things and pure luck that the problem is fixed.

I post the above information for what it is worth for any other poor bugger that runs into such problems. All I can say is don't give up and have another computer from which you can print while stuffing around trying to find a fix.

I have a problem with these symptoms (HP Photosmart Premium over Wifi), and it started after upgrading to 10.10 from 10.04. I have tried re-installing hplip multiple times, but printing is delayed for up to 30 minutes, with the status messages "/usr/lib/cups/backend/hp failed" and "job-hold-until-specified".

It seems to be a network latency / timing pb. In the logs, I find:

9 22:51:51 Antec python: hp-systray(hpdio)[6956]: error: Unable to communicate with device (code=12): hp:/net/Photosmart_Premium_C309g-m?zc=HPEAB866
Jan 9 22:51:51 Antec python: hp-systray(hpdio)[6956]: error: Device not found
Jan 9 22:52:25 Antec python: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 1...
Jan 9 22:52:25 Antec python: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 2...
Jan 9 22:57:07 Antec python: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 1...
Jan 9 22:57:07 Antec hpijs[7856]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 1...
Jan 9 22:57:07 Antec python: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 2...
Jan 9 22:57:08 Antec hpijs[7856]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 2...
Jan 9 22:57:08 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 1...
Jan 9 22:57:09 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 2...
Jan 9 22:57:09 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 3...
Jan 9 22:57:10 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 4...
Jan 9 22:57:10 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 5...
Jan 9 22:57:11 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 6...
Jan 9 22:57:11 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 7...
Jan 9 22:57:12 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 8...
Jan 9 22:57:12 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 9...
Jan 9 22:57:13 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 10...
Jan 9 22:57:13 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 11...
Jan 9 22:57:14 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 12...
Jan 9 22:57:14 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 13...
Jan 9 22:57:15 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 14...
Jan 9 22:57:15 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 15...
Jan 9 22:57:16 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 16...
Jan 9 22:57:16 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 17...
Jan 9 22:57:17 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 18...
Jan 9 22:57:17 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 19...
Jan 9 22:57:18 Antec hp[7819]: io/hpmud/jd.c 784: mdns lookup HPEAB866.local retry 20...
Jan 9 22:57:18 Antec hp[7819]: io/hpmud/jd.c 780: error timeout mdns lookup HPEAB866.local