HPLIP: not printing using HP c7180 Photosmart

Hi

I have two systems running Ubuntu Lucid Lynx (10.04). One is a 32-bit system and the other is a 64-bit. HPLIP on the 32-bit system works just fine but on the 64-bit system it simply does not print. My system can 'see' the printer and the printer status shows that the print job arrived in the queue but it never gets processed. It's very strange.

I wondered the other day whether I'd perhaps set it up inadvertently in 32-bit mode so I uninstalled and reinstalled and this time gave the following command:

./configure --with-hpppddir=/usr/share/ppd/HP --libdir=/usr/lib64 --prefix=/usr --enable-udev-acl-rules --enable-qt4 --enable-doc-build --disable-cups-ppd-install --disable-foomatic-drv-install --disable-foomatic-ppd-install --disable-hpijs-install --disable-policykit --enable-cups-drv-install --enable-hpcups-install --enable-network-build --enable-dbus-build --enable-scan-build --enable-fax-build

Note the --libdir=/usr/lib64 part. These were in the instructions I followed religiously from this location:

http://hplipopensource.com/hplip-web/install/manual/distros/ubuntu.html

The printer never gives any error and just sits there but never processes anything on the queue. I'm almost tempted just to put the 32-bit OS on the 64-bit machine but I feel that would be defeatest and unhelpful to anyone else yet to discover this problem.

If anyone could shine any light on this I'd be really grateful.

My machines are as follows (both laptops):

Hewlett-Packard HP 510 (X86) - Mobile Intel® 915GM Express Chipset
Lenovo G550 2958F3G (X64) - Mobile Intel® GM45 Express Chipset

If there is any more information I need to provide then please advise.

My email is mellor DOT gary AT yahoo DOT co DOT uk.

Regards

Gary.

---

Result of hp-check:

garyjmellor@garyjmellor-laptop:~/Desktop/hplip-3.10.2$ hp-check

HP Linux Imaging and Printing System (ver. 3.10.2)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux garyjmellor-laptop 2.6.32-22-generic #33-Ubuntu SMP Wed Apr 28 13:28:05 UTC 2010 x86_64 GNU/Linux

Distribution:
ubuntu 10.04

Checking Python version...
OK, version 2.6.5 installed

Checking PyQt 4.x version...
OK, version 4.7.2 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.3
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.10.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.10.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.2rc1.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/net/Photosmart_C7100_series?zc=HPE7C204"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
date_time = 06/05/10 20:12:42
version = 3.10.2rc1.9

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_C7100_2
------------------
Type: Printer
Device URI: hp:/net/Photosmart_C7100_series?zc=HPE7C204
PPD: /etc/cups/ppd/Photosmart_C7100_2.ppd
PPD Description: HP Photosmart c7100 Series, hpcups 3.10.2
Printer status: printer Photosmart_C7100_2 now printing Photosmart_C7100_2-0. enabled sProcessing page 1... 20:03:50 BST
Communication status: Good

Photosmart_C7100_fax_2
----------------------
Type: Fax
Device URI: hpfax:/net/Photosmart_C7100_series?zc=HPE7C204
PPD: /etc/cups/ppd/Photosmart_C7100_fax_2.ppd
PPD Description: HP Fax hpcups
Printer status: printer Photosmart_C7100_fax_2 is idle. enabled since Thu 06 May 2010 20:03:45 BST
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/net/Photosmart_C7100_series?zc=HPE7C204' is a Hewlett-Packard Photosmart_C7100_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
---------------

garyjmellor adm lp dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.

*~*~*~*~*~*~*~*~*~*

Result of tail -f /var/log/cups/error_log in 'warn' mode

garyjmellor@garyjmellor-laptop:~/Desktop/hplip-3.10.2$ sudo /etc/init.d/cups restart
 * Restarting Common Unix Printing System: cupsd [ OK ]
garyjmellor@garyjmellor-laptop:~/Desktop/hplip-3.10.2$ tail -f /var/log/cups/error_log
E [06/May/2010:19:54:40 +0100] Unable to remove temporary file "/var/spool/cups/tmp/.hplip" - Is a directory
E [06/May/2010:20:03:00 +0100] [cups-driverd] Bad driver information file "/usr/share/cups/drv/sample.drv"!
E [06/May/2010:20:30:57 +0100] [Job 4] Aborting job because it has no files.
E [06/May/2010:20:31:02 +0100] Unable to remove temporary file "/var/spool/cups/tmp/.hplip" - Is a directory

*~*~*~*~*~*~*~*~*~*

Result of tail -f /var/log/cups/error_log in 'debug' mode

garyjmellor@garyjmellor-laptop:~/Desktop/hplip-3.10.2$ tail -f /var/log/cups/error_log
D [06/May/2010:20:48:16 +0100] cupsdReadClient: 16 1.1 Cancel-Subscription 1
D [06/May/2010:20:48:16 +0100] Cancel-Subscription /
D [06/May/2010:20:48:16 +0100] cupsdIsAuthorized: requesting-user-name="garyjmellor"
D [06/May/2010:20:48:16 +0100] cupsdMarkDirty(-----S)
D [06/May/2010:20:48:16 +0100] Returning IPP successful-ok for Cancel-Subscription (/) from localhost
D [06/May/2010:20:48:16 +0100] cupsdSetBusyState: Printing jobs and dirty files
D [06/May/2010:20:48:16 +0100] cupsdReadClient: 16 WAITING Closing on EOF
D [06/May/2010:20:48:16 +0100] cupsdCloseClient: 16
D [06/May/2010:20:48:16 +0100] cupsdReadClient: 14 WAITING Closing on EOF
D [06/May/2010:20:48:16 +0100] cupsdCloseClient: 14
I [06/May/2010:20:48:27 +0100] Saving job cache file "/var/cache/cups/job.cache"...
I [06/May/2010:20:48:27 +0100] Saving subscriptions.conf...
D [06/May/2010:20:48:27 +0100] cupsdSetBusyState: Printing jobs
D [06/May/2010:20:49:00 +0100] Report: clients=0
D [06/May/2010:20:49:00 +0100] Report: jobs=6
D [06/May/2010:20:49:00 +0100] Report: jobs-active=2
D [06/May/2010:20:49:00 +0100] Report: printers=2
D [06/May/2010:20:49:00 +0100] Report: printers-implicit=0
D [06/May/2010:20:49:00 +0100] Report: stringpool-string-count=726
D [06/May/2010:20:49:00 +0100] Report: stringpool-alloc-bytes=9696
D [06/May/2010:20:49:00 +0100] Report: stringpool-total-bytes=16320
D [06/May/2010:20:50:06 +0100] Report: clients=0
D [06/May/2010:20:50:06 +0100] Report: jobs=6
D [06/May/2010:20:50:06 +0100] Report: jobs-active=2
D [06/May/2010:20:50:06 +0100] Report: printers=2
D [06/May/2010:20:50:06 +0100] Report: printers-implicit=0
D [06/May/2010:20:50:06 +0100] Report: stringpool-string-count=726
D [06/May/2010:20:50:06 +0100] Report: stringpool-alloc-bytes=9696
D [06/May/2010:20:50:06 +0100] Report: stringpool-total-bytes=16320
D [06/May/2010:20:51:12 +0100] Report: clients=0
D [06/May/2010:20:51:12 +0100] Report: jobs=6
D [06/May/2010:20:51:12 +0100] Report: jobs-active=2
D [06/May/2010:20:51:12 +0100] Report: printers=2
D [06/May/2010:20:51:12 +0100] Report: printers-implicit=0
D [06/May/2010:20:51:12 +0100] Report: stringpool-string-count=726
D [06/May/2010:20:51:12 +0100] Report: stringpool-alloc-bytes=9696
D [06/May/2010:20:51:12 +0100] Report: stringpool-total-bytes=16320
D [06/May/2010:20:52:18 +0100] Report: clients=0
D [06/May/2010:20:52:18 +0100] Report: jobs=6
D [06/May/2010:20:52:18 +0100] Report: jobs-active=2
D [06/May/2010:20:52:18 +0100] Report: printers=2
D [06/May/2010:20:52:18 +0100] Report: printers-implicit=0
D [06/May/2010:20:52:18 +0100] Report: stringpool-string-count=726
D [06/May/2010:20:52:18 +0100] Report: stringpool-alloc-bytes=9696
D [06/May/2010:20:52:18 +0100] Report: stringpool-total-bytes=16320

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