HPLIP

won't print openoffice document

Asked by HarrowRob

I tried printing an OpenOffice Document, with no success. I tells ne that it the job is complete, but nothing comes out. I converted the document to PDF, and printed that successfully. Any thoughts?

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HPLIP Edit question
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HarrowRob
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Revision history for this message
anup (osta6161) said : 		#1

Please run hp-check -t and post it here. It will give me details of your system. Also , will let me check whether your hplip is configured and installed with out any issue.

Is it any particular OpenOffice document that fails to print. Or , any document fails to print from openoffice.

Thanks,

A

Revision history for this message
HarrowRob (harrowrob) said : 		#2

I have only tried with SWriter so far.
-----------
hp-check[2497]: info: :
Initializing. Please wait...
Ubuntu

9.10

scheduler is running

1.4.1

Linux rob-desktop 2.6.31-20-generic #57-Ubuntu SMP Mon Feb 8 09:05:19 UTC 2010 i686 GNU/Linux

hp-check[2497]: info: :
hp-check[2497]: info: :---------------
hp-check[2497]: info: :| SYSTEM INFO |
hp-check[2497]: info: :---------------
hp-check[2497]: info: :
hp-check[2497]: info: :Basic system information:
hp-check[2497]: info: :Linux rob-desktop 2.6.31-20-generic #57-Ubuntu SMP Mon Feb 8 09:05:19 UTC 2010 i686 GNU/Linux
hp-check[2497]: info: :
hp-check[2497]: info: :Distribution:
hp-check[2497]: info: :ubuntu 9.10
hp-check[2497]: info: :
hp-check[2497]: info: :Checking Python version...
hp-check[2497]: info: :OK, version 2.6.4 installed
hp-check[2497]: info: :
hp-check[2497]: info: :Checking PyQt 4.x version...
hp-check[2497]: info: :OK, version 4.6 installed.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for CUPS...
hp-check[2497]: info: :Status: scheduler is running
hp-check[2497]: info: :Version: 1.4.1
hp-check[2497]: info: :error_log is set to level: debug
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dbus/python-dbus...
hp-check[2497]: info: :dbus daemon is running.
hp-check[2497]: info: :python-dbus version: 0.83.0
hp-check[2497]: info: :
hp-check[2497]: info: :
hp-check[2497]: info: :------------------------------------
hp-check[2497]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[2497]: info: :------------------------------------
hp-check[2497]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: CUPS - Common Unix Printing System...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: CUPS devel- Common Unix Printing System development files...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: CUPS image - CUPS image development files...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: DBus - Message bus system...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: libtool - Library building support services...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: libusb - USB library...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: PolicyKit - Administrative policy framework...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: Python DBus - Python bindings for DBus...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: Python devel - Python development files...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: Python XML libraries...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: SANE - Scanning library...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :
hp-check[2497]: info: :----------------------
hp-check[2497]: info: :| HPLIP INSTALLATION |
hp-check[2497]: info: :----------------------
hp-check[2497]: info: :
hp-check[2497]: info: :
hp-check[2497]: info: :Currently installed HPLIP version...
hp-check[2497]: info: :HPLIP 3.10.2 currently installed in '/usr/share/hplip'.
hp-check[2497]: info: :
hp-check[2497]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[2497]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.10.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.2rc1.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

hp-check[2497]: info: :
hp-check[2497]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[2497]: info: :[plugin]
eula = 1
installed = 1

hp-check[2497]: info: :
hp-check[2497]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[2497]: info: :[last_used]
printer_name = Hewlett-Packard-HP-LaserJet-1018
working_dir = .
device_uri = "hp:/usb/HP_LaserJet_1018?serial=KP0VGTW"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
date_time = 03/04/2010 18:24:57
version = 3.10.2rc1.9

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

hp-check[2497]: info: :
hp-check[2497]: info: :--------------------------
hp-check[2497]: info: :| DISCOVERED USB DEVICES |
hp-check[2497]: info: :--------------------------
hp-check[2497]: info: :
hp-check[2497]: info: : Device URI Model
hp-check[2497]: info: : --------------------------------------- -------------------------------
hp-check[2497]: info: : hp:/usb/HP_LaserJet_1018?serial=KP0VGTW HP LaserJet 1018
hp-check[2497]: info: :
hp-check[2497]: info: :---------------------------------
hp-check[2497]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[2497]: info: :---------------------------------
hp-check[2497]: info: :
hp-check[2497]: info: :
hp-check[2497]: info: :Hewlett-Packard-HP-LaserJet-1018
hp-check[2497]: info: :--------------------------------
hp-check[2497]: info: :Type: Printer
hp-check[2497]: info: :Device URI: hp:/usb/HP_LaserJet_1018?serial=KP0VGTW
hp-check[2497]: info: :PPD: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-1018.ppd
hp-check[2497]: info: :PPD Description: HP LaserJet 1018 Foomatic/foo2zjs (recommended)
hp-check[2497]: info: :Printer status: printer Hewlett-Packard-HP-LaserJet-1018 is idle. enabled since Thu 04 Mar 2010 06:23:36 PM EST
hp-check[2497]: info: :Required plug-in status: Installed
hp-check[2497]: info: :Communication status: Good
hp-check[2497]: info: :
hp-check[2497]: info: :
hp-check[2497]: info: :----------------------
hp-check[2497]: info: :| SANE CONFIGURATION |
hp-check[2497]: info: :----------------------
hp-check[2497]: info: :
hp-check[2497]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
hp-check[2497]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking output of 'scanimage -L'...
hp-check[2497]: info: :WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

hp-check[2497]: info: :
hp-check[2497]: info: :---------------------
hp-check[2497]: info: :| PYTHON EXTENSIONS |
hp-check[2497]: info: :---------------------
hp-check[2497]: info: :
hp-check[2497]: info: :Checking 'cupsext' CUPS extension...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking 'pcardext' Photocard extension...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking 'hpmudext' I/O extension...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :Checking 'scanext' SANE scanning extension...
hp-check[2497]: info: :OK, found.
hp-check[2497]: info: :
hp-check[2497]: info: :
hp-check[2497]: info: :
hp-check[2497]: info: :-----------------
hp-check[2497]: info: :| USB I/O SETUP |
hp-check[2497]: info: :-----------------
hp-check[2497]: info: :
hp-check[2497]: info: :Checking for permissions of USB attached printers...
hp-check[2497]: info: :
HP Device 0x4117 at 001:006:
hp-check[2497]: info: : Device URI: hp:/usb/HP_LaserJet_1018?serial=KP0VGTW
hp-check[2497]: info: : Device node: /dev/bus/usb/001/006
hp-check[2497]: info: : Mode: 0660
hp-check[2497]: info: :
hp-check[2497]: info: :---------------
hp-check[2497]: info: :| USER GROUPS |
hp-check[2497]: info: :---------------
hp-check[2497]: info: :
hp-check[2497]: info: :rob adm dialout cdrom plugdev lpadmin admin sambashare

hp-check[2497]: info: :
hp-check[2497]: info: :-----------
hp-check[2497]: info: :| SUMMARY |
hp-check[2497]: info: :-----------
hp-check[2497]: info: :
hp-check[2497]: info: :No errors or warnings.
hp-check[2497]: info: :
hp-check[2497]: info: :Done.

Revision history for this message
anup (osta6161) said : 		#3

Referring below snippet of your log file;

hp-check[2497]: info: :Type: Printer
hp-check[2497]: info: :Device URI: hp:/usb/HP_LaserJet_1018?serial=KP0VGTW
hp-check[2497]: info: :PPD: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-1018.ppd
hp-check[2497]: info: :PPD Description: HP LaserJet 1018 Foomatic/foo2zjs

It's using foo2zjs driver rather than hp drivers. I'll recommend below steps.

(a) Remove the existing printer queues.
(b) If possible, remove the foo2zjs drivers using your package manager.
(c) Add the printer by running hp-setup command in your terminal.
     Ps: Select the hpcups version of ppd file for your printer model.

Let me know if it solves your issue!

Thanks,

A

Revision history for this message
HarrowRob (harrowrob) said : 		#4

Thanks anup. That fixed it. BTW, I switched to Lucid Lynx since then