cups admin looses printer

Networked via Linksys BEFSX41 along with a Winvista and winxp computer - both printing okay

When the print queue is visible in cups admin test page shows

stopped
"/usr/lib/cups/filter/hpcups failed"

problems alternate

Your printer model is supported with hplip 3.9.8 itself (that can be found in you distro repository.)

Can you please run the below command in a terminal window and share the output?
hp-check -t

Thanks,

A

Hi
Thank for the response. below is the info requested . I went through the drill again - deleted printers using hp dev. mgr. removed hplip rebooted

i noticed hplip 3.10.2 and installed it using hp install . so far it's working again and the cups admin still shows both printer and fax.. I've been able to print test pages and docs .

 If you see any clues in the hp-check listing that may be causing the disappearing printer please let me know;
f.y.i That install from the repo never worked correctly for me and judging from the Suse forums I''m not alone on that. Most reccomend using the hp installer
Thanks again

********************************
jim@hpevo1:~/Desktop/hplip-3.10.2> hp-check -t

HP Linux Imaging and Printing System (ver. 3.10.2)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are
installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the
proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux hpevo1 2.6.31.12-0.1-default #1 SMP 2010-01-27 08:20:11 +0100 i686 i686 i386 GNU/Linux

Distribution:
suse 11.2

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.6.1 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.2
error_log is set to level: debug

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.10.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.10.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.2rc1.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = Photosmart_C7200
working_dir = .
device_uri = "hp:/net/Photosmart_C7200_series?zc=HPB08FE8"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.10.2rc1.9
date_time = 03/04/2010 12:06:43

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 2

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

libusb couldn't open USB device /dev/bus/usb/001/001: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/001/002: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/001/003: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/001/004: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/001/005: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/001/006: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/002/001: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/003/001: Permission denied.
libusb requires write access to USB device nodes.
No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_C7200
----------------
Type: Printer
Device URI: hp:/net/Photosmart_C7200_series?zc=HPB08FE8
PPD: /etc/cups/ppd/Photosmart_C7200.ppd
PPD Description: HP Photosmart c7200 Series, hpcups 3.10.2
Printer ready to printr Photosmart_C7200 is idle. enabled since Thu 04 Mar 2010 06:06:36 AM EST
Communication status: Good

Photosmart_C7200_fax
--------------------
Type: Fax
Device URI: hpfax:/net/Photosmart_C7200_series?zc=HPB08FE8
PPD: /etc/cups/ppd/Photosmart_C7200_fax.ppd
PPD Description: HP Fax hpcups
Printer status: printer Photosmart_C7200_fax is idle. enabled since Wed 03 Mar 2010 07:21:14 PM EST
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
libusb couldn't open USB device /dev/bus/usb/001/001: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/001/002: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/001/003: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/001/004: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/001/005: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/001/006: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/002/001: Permission denied.
libusb requires write access to USB device nodes.
libusb couldn't open USB device /dev/bus/usb/003/001: Permission denied.
libusb requires write access to USB device nodes.
device `hpaio:/net/Photosmart_C7200_series?zc=HPB08FE8' is a Hewlett-Packard Photosmart_C7200_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x4207 at 001:003:
libusb couldn't open USB device /dev/bus/usb/001/003: Permission denied.
libusb requires write access to USB device nodes.
warning: Device URI: (Makeuri FAILED)

---------------
| USER GROUPS |
---------------

wheel bin daemon sys tty disk lp www kmem mail news uucp shadow dialout audio floppy cdrom console utmp at public video games xok trusted modem ftp postfix maildrop man sshd ntadmin users messagebus tape ntp polkituser haldaemon suse-ncc avahi vscan nobody nogroup

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.
jim@hpevo1:~/Desktop/hplip-3.10.2>

Thanks for sharing the output!

Configuration seems to be perfectly fine. Printer and fax queues are also reflecting as working with-out any issue.

however, it also shows warnings with respect to usb connection. It should not be a problem for you as you have added the printer via network.

Thanks,

A

I just discovered a new problem - duplex printing - the flip side is mirrored and unreadable do you need another incident ?

No , it seems similar to below bug. GS (8.71) has the fix for the same.

https://answers.launchpad.net/hplip/+question/102764

Thanks,

A

Sorry , copy paste error. link as below:

https://bugs.launchpad.net/hplip/+bug/484928

Thanks,

A

very similiar