There was a problem processing documen 'xxx' (job # x)

Hi,

I can't print anything. I'm getting a Windows that says "There was a problem processing document 'xxx' (job # x)". Also, after a few minutes the printer release a page that says "Unable to open the initial device, quitting".

It was working before but suddenly stops from working. I'm running Ubunu 9.10 Karmic Koala.

I tried running the automatic installer over the already installed HPLIP but without any luck.

kelvin@kelvin-desktop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.12)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux kelvin-desktop 2.6.31-19-generic #56-Ubuntu SMP Thu Jan 28 01:26:53 UTC 2010 i686 GNU/Linux

Distribution:
ubuntu 9.10

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.1
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.12 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.12.29
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = Photosmart-C4380-series
working_dir = .
device_uri = "hp:/usb/Photosmart_C4380_series?serial=CN793D70DC0509"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.12.29
date_time = 02/13/2010 16:03:31

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- --------------------------
  hp:/usb/Photosmart_C4380_series? HP Photosmart C4380 series
  serial=CN793D70DC0509

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart-C4380-series
-----------------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4380_series?serial=CN793D70DC0509
PPD: /etc/cups/ppd/Photosmart-C4380-series.ppd
PPD Description: HP Photosmart c4380 Series hpijs, 3.9.8
Printer status: printer Photosmart-C4380-series is idle. enabled since Sat 13 Feb 2010 ready to printT

HP Linux Imaging and Printing System (ver. 3.9.12)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/usr/lib/pymodules/python2.6/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)
Communication status: Good

Photosmart_C4380
----------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4380_series?serial=CN793D70DC0509
PPD: /etc/cups/ppd/Photosmart_C4380.ppd
PPD Description: HP Photosmart c4380 Series, hpcups 3.9.12
Printer status: printer Photosmart_C4380 is idle. enabled since Sat 13 Feb 2010 03:58:33 PM AST
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Photosmart_C4380_series?serial=CN793D70DC0509' is a Hewlett-Packard Photosmart_C4380_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x6611 at 002:007:
    Device URI: hp:/usb/Photosmart_C4380_series?serial=CN793D70DC0509
    Device node: /dev/bus/usb/002/007
    Mode: 0664

---------------
| USER GROUPS |
---------------

kelvin adm lp dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.
kelvin@kelvin-desktop:~$