Unable to start queue with HPLIP 3.9.8

Please run "hp-check -t" and post the complete output here.

Thanks,
~Adhir

Here is the output of hp-check -t. I was looking through it & see there are missing dependencies. I am running Mandriva 2010. I tried downloading the tar & using the manual install according to the instructions on the website. I ran into issues with installing all the dependencies. I noticed in Mandriva's add software that they had this version of HPLIP. It seemed to install fine, but now I can't start the queue. Thanks

HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux Mom_Linux.morningstar.lan 2.6.31.12-desktop586-1mnb #1 SMP Tue Jan 26 02:59:40 EST 2010 i686 AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ GNU/Linux

Distribution:
mandriva 2010.0

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6.1 installed.

Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: CUPS image - CUPS image development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
eula = 1
installed = 1

Current contents of '~/.hplip/hplip.conf' file:
error: Could not access file: No such file or directory

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_Color_LaserJet_CM1312nfi_MFP
-------------------------------
Type: Printer
Device URI: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?ip=192.168.1.10
PPD: /etc/cups/ppd/HP_Color_LaserJet_CM1312nfi_MFP.ppd
PPD Description: HP Color LaserJet CM1312 MFP Series Postscript (recommended)
Printer status: printer HP_Color_LaserJet_CM1312nfi_MFP disabled since Thu 04 Feb 2010 1/usr/lib/cups/backend/hp failed
Required plug-in status: Installed
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
error: '/etc/sane.d/dll.d/hplip' not found.
error: Not found. SANE backend 'hpaio' NOT properly setup (needs to be added to /etc/sane.d/dll.conf).

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
---------------

root

-----------
| SUMMARY |
-----------

error: 15 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

The issue seems to be because you have cups dependencies missing. All REQUIRED dependencies must be resolved for HPLIP to function properly.
Please delete all the print queues, uninstall HPLIP, and then install the latest HPLIP version 3.9.12 from http://hplipopensource.com/.

You can find the instruction to uninstall HPLIP at: http://hplipopensource.com/node/188

The instruction for manually installing HPLIP on Mandriva can be found at:
http://hplipopensource.com/hplip-web/install/manual/distros/mandriva.html

Let us know if this works fine with you.
Thanks,
~Adhir

I uninstalled hplip & tried to install the dependecies. I get the following result:

No package named cupsddk
No package named libdbus-1_3-devel
No package named libcryptopp5
No package named libcryptopp5-devel
No package named glibc-i18ndata-2.4-4mdk
No package named glibc_lsb-2.3.6-1mdk
No package named libusb0.1_4-devel
No package named sane-utils

When I installed on Mandriva 2009, there were a couple dependencies which did not install. I don't remember exactly which ones, I don't need the fax or local printer support, my printer is network attatched. Thanks

Hello Rohn Shearer,

Sorry for not being able to respond earlier, as we are kept busy by HPLIP release scheduled this week.

Your Mandriva repos might not be updated. You can try clearing the cache
su
rm -fv /var/cache/urpmi/mirrors.cache

then update system:
su
urpmi --auto-update -v

Alternatively, go to http://easyurpmi.zarb.org and follow the steps to setup the sources.

then execute the following command to install the required dependencies:
urpmi --auto cupsddk libdbus-1_3-devel libcryptopp5 libcryptopp5-devel glibc-i18ndata-2.4-4mdk glibc_lsb-2.3.6-1mdk libusb0.1_4-devel sane-utils

You can also search for the packages in the install software list, and install them. You can find it in System/Configure/Packaging.

Let us know if that works for you.

Thanks for your patience,
~Adhir

I had posted a question on Mandriva's forum asking why cupsddk-drivers was not in the repository. I was told to enable the Main Backport repository & that it would have HPLIP 3.9.12. I did this & have gotten it installed & working. Thanks for the help.

Good to know that your issue has been solved.

Thank you for contacting and suporting HPLIP.
~Adhir