Can you please download latest driver once again and check
https://developers.hp.com/hp-linux-imaging-and-printing/gethplip
$sh hplip-3.19.8.run
install plugin using below command
$sh hplip-3.19.8-plugin.run
*************** if you still face the issue please share hp-logcapture logs using below command
$sudo hp-logcapture ****************
Can you please download latest driver once again and check
https:/ /developers. hp.com/ hp-linux- imaging- and-printing/ gethplip
$sh hplip-3.19.8.run
install plugin using below command
$sh hplip-3. 19.8-plugin. run
***************
if you still face the issue please share hp-logcapture logs using below command
$sudo hp-logcapture
****************