I can't access to my LHE folder

Dear Roberto,

I need your e-mail under which you are registered at HEPMDB

Alexander

On 06/02/2019 15:51, Roberto Leonardi wrote:
> New question #678387 on HEPMDB:
> https://answers.launchpad.net/hepmdb/+question/678387
>
> Dear HEPMDB staff,
> I can't access to my LHE folder. I tried to reset the account, but it is the same.
> Can you help me?
>
> Thanks
> Roberto
>
--
______________________________________________________________________
Prof. Alexander S Belyaev (<email address hidden>)
https://www.hep.phys.soton.ac.uk/content/alexander-belyaev

School of Physics & Astronomy, University of Southampton
Office 5047, SO17 1BJ, TEL: +44 23805 98509, FAX: +44 23805 93910
.....................................................................
Particle Physics Department, Rutherford Appleton Laboratory
Didcot, OX11 0QX, TEL: +44 12354 45562, FAX: +44 12354 46733
.....................................................................
CERN, CH-1211 Geneva 23, Switzerland
Office 40/1-B20, Mailbox: E27910, TEL: +41 2276 71642
______________________________________________________________________

I am registered at HEPMDB with the email <email address hidden>.

Hello Roberto,

the LHE folder should be accessible to you.

Please goto

Calculate -> (CalchEP or Madgraph) -> File -> View LHE and NT folder

Do you see your files?

Cheers

Sasha

On 06/02/2019 15:51, Roberto Leonardi wrote:
> New question #678387 on HEPMDB:
> https://answers.launchpad.net/hepmdb/+question/678387
>
> Dear HEPMDB staff,
> I can't access to my LHE folder. I tried to reset the account, but it is the same.
> Can you help me?
>
> Thanks
> Roberto
>
--
______________________________________________________________________
Prof. Alexander S Belyaev (<email address hidden>)
https://www.hep.phys.soton.ac.uk/content/alexander-belyaev

School of Physics & Astronomy, University of Southampton
Office 5047, SO17 1BJ, TEL: +44 23805 98509, FAX: +44 23805 93910
.....................................................................
Particle Physics Department, Rutherford Appleton Laboratory
Didcot, OX11 0QX, TEL: +44 12354 45562, FAX: +44 12354 46733
.....................................................................
CERN, CH-1211 Geneva 23, Switzerland
Office 40/1-B20, Mailbox: E27910, TEL: +41 2276 71642
______________________________________________________________________

Hello,

I have the very same problem. When trying to access in the "calculate" section the web page keeps saying "Loading...please wait" without going on.

Best,
Matt

There are two different things:

1. one is accessing "calculate" section which is related to the connection with the server
which we monitor, but sometimes you need to wait when the server is busy.
Also if you have evaluated a big output (like big scan output) you need to wait for this output to be uploaded to the screen

2. Acces yo LHE folder -- it should be fairly quick. If it is not, please send us message like this --
we will check the issue. Acces to LHE folder is related to mounting of IRIDIS folders on the server and when the server is busy (which is quite rear) it could take sometime. But very rear we need to reintal this mount becuase of which is extremely rare event. So, please let us about this and we will fix the problem. We can not trace this issue automatically, so we would appreciate you reporting this problem to us.

In all cases, we would appreciate very much if you report problems to us.

Best regards,
Alexander