DDRescue-GUI

(OS X Yosemite) GUI stuck at "Getting new Disk information"

Asked by ktykaty77

Hello,

I'm using OS X Yosemite 10.10.5 , french language, on a macbook Pro.
GUI is stuck at "Getting new Disk information..." & I can't choose any settings.
Thanks in advance, Ktykaty77

Question information

Language:
English Edit question
Status:
Answered
For:
DDRescue-GUI Edit question
Assignee:
Hamish McIntyre-Bhatty Edit question
Last query:
Last reply:
Revision history for this message
Hamish McIntyre-Bhatty (hamishmb) said : 		#1

Hi,

Thanks for the report. Could you show me the output of the log file when this happens please?

You can do that by starting DDRescue-GUI, closing it when it crashes (with force quit if needed), and copying the logfile in /tmp/ddrescue-gui.log somewhere else (like your desktop), but unfortunately you have to use the terminal to do that, so if you need some better instructions please let me know and I'll help.

Sorry for the slow response and thanks for the bug report,
Hamish

Revision history for this message
ktykaty77 (ktykaty-l) said : 		#2

Hi Hamish,

I need some precise instruction to use the terminal. Thanks.
Ktykaty

Revision history for this message
Hamish McIntyre-Bhatty (hamishmb) said : 		#3

Hi,

Okay, first you need to run DDRescue-GUI and cause the problem you described, then close it (maybe with Force Quit if needed). Then you need to open Terminal, so open Finder, head to Applications, open the Utilities folder, and double click on Terminal.
From there, you can run:

"cp -v /tmp/ddrescue-gui.log ~/Desktop" by copy-and-pasting without the quotes, and then you should see ddrescue-gui.log appear on your desktop, so you will then be able to post the contents here (by opening it in TextEdit or similar and copying and pasting the contents).

Thanks, and I hope this helps,
Hamish

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