Confirmation code not sent?

Asked by Andrew Ettinger on 2010-12-10

I have a user who is trying to register for LaunchPad and has not received their 6 digit confirm code for at least 30 minutes.

User's email address in question is:

jbass357 [<AT>] gmail.com

Can you please resend it, or confirm the confirmation? =)

Question information

Language:
English Edit question
Status:
Solved
For:
Canonical SSO provider Edit question
Assignee:
No assignee Edit question
Solved by:
David Owen
Solved:
2010-12-13
Last query:
2010-12-13
Last reply:
2010-12-13

Can you at least resend the confirmation so that he can register? Or do you have another recommendation so that I can get Jose on the mailing list for the team?

Best David Owen (dsowen) said : #2

He can request the confirmation be resent by doing a password-reset (even if he hasn't set a password yet). In general, that's all that can be done.

He should make sure that the confirmation hasn't gone to a spam folder. If after trying again he still does not receive an e-mail after several hours, we can check the logs to make sure there are no problems in the mail system (unlikely that there are).

Julien Funk (jaboing) said : #3

I Filed [rt.admin.canonical.com #42927] so hopefully they get back to us soon -- there's no vanguard on duty in irc atm so we'll see.

Thanks David Owen, that solved my question.

xnorsx (xnorsx-gmail) said : #5

Thanks Owen!