Ubuntu
hplip package

toolbox.py crashed with NameError in su_sudo(): global name 'utils' is not defined

Bug #901663 reported by Macron on 2011-12-08

This bug report is a duplicate of: Bug #1069324: diagnose_queues.py crashed with NameError in su_sudo(): global name 'utils' is not defined. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	Invalid	Undecided	Sarbeswar Meher
	hplip (Ubuntu)	New	Medium	Unassigned

Bug Description

Printer won't print, previously could print with 11.10, and could not download required plugin via hplip-gui

ProblemType: Crash
DistroRelease: Ubuntu 12.04
Package: hplip-data 3.11.10-1ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-3.9-generic 3.2.0-rc4
Uname: Linux 3.2.0-3-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.90-0ubuntu1
Architecture: amd64
CrashCounter: 1
Date: Thu Dec 8 20:45:41 2011
ExecutablePath: /usr/share/hplip/toolbox.py
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
InterpreterPath: /usr/bin/python2.7
Lpstat:
device for HP-LaserJet-P1006: hp:/usb/HP_LaserJet_P1006?serial=AC1V85V
device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AC1V85V
MachineType: MICRO-STAR INTERNATIONAL CO.,LTD MS-7550
PackageArchitecture: all
Papersize: letter
PpdFiles:
HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.11.10, requires proprietary plugin
HP-LaserJet-P1006: HP LaserJet P1006 Foomatic/foo2xqx (recommended)
ProcCmdline: python /usr/bin/hp-toolbox
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
LC_CTYPE=C
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-3-generic root=UUID=0db74c43-1214-4249-b891-5ecd38b48a3e ro quiet splash vt.handoff=7
PythonArgs: ['/usr/bin/hp-toolbox']
SourcePackage: hplip
Title: toolbox.py crashed with NameError in su_sudo(): global name 'utils' is not defined
UpgradeStatus: Upgraded to precise on 2011-12-04 (4 days ago)
UserGroups: adm admin cdrom dialout lp lpadmin plugdev sambashare
dmi.bios.date: 09/05/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.2
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: DAK790GX Platinum (MS-7550)
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.2:bd09/05/2008:svnMICRO-STARINTERNATIONALCO.,LTD:pnMS-7550:pvr1.0:rvnMICRO-STARINTERNATIONALCO.,LTD:rnDAK790GXPlatinum(MS-7550):rvr1.0:cvnMICRO-STARINTERNATIONALCO.,LTD:ct3:cvr1.0:
dmi.product.name: MS-7550
dmi.product.version: 1.0
dmi.sys.vendor: MICRO-STAR INTERNATIONAL CO.,LTD

Tags:

Revision history for this message

Macron (macronsfx) wrote on 2011-12-08:

BootDmesg.txt Edit (58.1 KiB, text/plain; charset="utf-8")
CupsErrorLog.txt Edit (5.2 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1020 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (755 bytes, text/plain; charset="utf-8")
Locale.txt Edit (327 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (14.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (570 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.4 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.2 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (76.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.5 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (811 bytes, text/plain; charset="utf-8")
Traceback.txt Edit (574 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (132.5 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (279.2 KiB, text/plain; charset="utf-8")

Apport retracing service (apport) on 2011-12-08

tags:

removed: need-duplicate-check

Jean-Baptiste Lallement (jibel) on 2012-01-23

visibility:

private → public

Sarbeswar Meher (sarbeswar-meher) on 2012-01-24

Changed in hplip:
assignee:	nobody → Sarbeswar Meher (sarbeswar-meher)

Revision history for this message

Sarbeswar Meher (sarbeswar-meher) wrote on 2012-01-24:

Ubuntu 12.04 is not yet supported by HPLIP. The code error (su_sudo() in /usr/share/hplip/toolbox.py) is an integration issue by hplip(ubuntu).

Revision history for this message

Amarnath Chitumalla (amarnath-chitumalla) wrote on 2012-03-30:

Hi Macron,

Seems like this is integration issue. Can you use latest HPLIP version from www.hplip.net.

Otherwise can try fixing as follows:-
1) open "/usr/share/hplip/base/utils.py" in root mode.
--> goto line no. 1624
--> remove "utils." keyword.

Note:- "utils.which" keyword need to replace with "which"

Thanks & Regards,
Amarnath

Changed in hplip:
status:	New → Invalid

Ubuntu Foundations Team Bug Bot (crichton) on 2012-05-31

Changed in hplip (Ubuntu):
importance:	Undecided → Medium

Revision history for this message

Dmitry Shachnev (mitya57) wrote on 2012-10-21:

Thanks for reporting this bug. This is an Ubuntu-specific issue, and we are fixing it, see bug 1069324.

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toolbox.py crashed with NameError in su_sudo(): global name 'utils' is not defined

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