Ubuntu 11.10 Audio Problems with Browsers.

Bug #858466 reported by Michel Steinbusch
96
This bug affects 16 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

all browsers dont have sound, applications do have sound, while testing OpenShot
Video Editor i found out that also there videos that i created dont have
sound. so here the Answers:

(1) Do you get sound in other applications, or do you have no sound at
all on your Oneiric system?

Only browsers and OpenShot Video editor have no sound on output.

(2) Are you using Firefox, or some other browser?

Firefox and Chromium

(3) Does the problem occur in another web browser? (If you are using
Firefox, you could try Chromium, which you can get by installing the
package called chromium-browser in the Software Center.)

All other browsers.

(4) Does the problem occur in another user account? If you only have one
user account, you can create a second one for testing purposes.

Both user accounts

(5) What is the output of this command, run in the Terminal (Ctrl+Alt+T
to open a Terminal window, then copy the command from your web browser,
paste it into the Terminal, press enter to run it, then do Edit > Select
All to select all the text in the Terminal, do Edit > Copy to copy it
all to the clipboard, then paste it into your post here):

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu oneiric (development branch)
Release: 11.10
Codename: oneiric
ii flashplugin-downloader:i386 10.3.183.10ubuntu1 Adobe Flash Player plugin downloader
ii flashplugin-installer 10.3.183.10ubuntu1 Adobe Flash Player plugin installer

Tags: oneiric
Revision history for this message
Michel Steinbusch (michel-steinbusch) wrote :

When navigating to the Sound Settings @ Applications, i see that applications don get listed here.

Revision history for this message
Subhankar Biswas (subhubuntu) wrote :

my laptop sound dont work,,it is to work on 11.04 just by changing the sound setting to no amplifier...but in 11.10..it doesnt work..pls help

Revision history for this message
setiamon (jfrostx80) wrote :

same here no audio threw browsers but i can download and play it fine.

youtube.shoutcast and so forth

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Revision history for this message
Ab3L (himura-kenshin) wrote :

I have audio in Amarok, but no sound in firefox, chromium, reqonk.
I'm using kubuntu 11.10, to which I've upgraded from 11.04 (not a fresh install).
I think the problem comes from flash-plugin (during upgrade, the process gave me an error code 1).
I tried to remove and reinstall flash-plugin-installer and flash-plugin-downloader, but it has not been successful.
I still can see video on sites like youtube, but no way for the moment to hear anything.

tags: added: oneiric
Revision history for this message
Eliah Kagan (degeneracypressure) wrote :

There are some complexities in the way this bug is presenting, so let's get a greater depth and breadth of information about your experiences.

@Michel Steinbusch
What package versions of each browser do you have installed? Do you have sound on the web via mechanisms other than Flash, for example with HTML 5. (If you have trouble finding this out, please indicate that, and I'll provide detailed assistance.)

@setiamon
In addition to providing the requested information in bug 874834, please post information about what package versions of each browser you are using here, and please also install the OpenShot video editor, tell us what package version you have for that, and let us know here whether or not you have sound in that. We should figure out of that is a central element of this problem or just a coincidental additional problem that Michel Steinbusch is experiencing.

@Ab3L
What package versions of each browser do you have installed? Please install the OpenShot video editor, tell us what package version you have for that, and let us know here if you get sound in that. As for removing and reinstalling the packages that provide your Flash player plugin, please open a question about that (https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+addquestion), then use "Link existing bug" on the question page to link your new question with this bug. Please also subscribe me to the new question. We (or perhaps someone else, if another member of the community is able to respond first) will work on that problem there, and then we can report back relevant information here. Please also let us know if you have sound on the web via mechanisms other than Flash, for example with HTML 5. (If you have trouble finding this out, please indicate that, and I'll provide detailed assistance.)

@Subhankar Biswas
Bug 870907 suggests that you don't have sound **at all**, which would indicate that you are not experiencing this bug (but that it is instead perhaps good that you reported a new bug for your situation). But you did post here, so I want to double check: Do you have sound in any applications? (In addition to having posted bug 870907, you might also be able to get support by posting a question about your problem, which you can do at https://answers.launchpad.net/ubuntu/+source/alsa-driver/+addquestion. If you do this, please make sure to mention your bug report in your question and also to link them together as described above.)

@christalblueangel
Do you think you may be experiencing this bug, or are you (like me) just interested? (Feel free to ignore this question if you wish--since you're not indicated as being affected and you haven't posted, I'll assume it's the latter.)

Revision history for this message
Luca Morandini (lmorandini) wrote :

I have the same problem (affecting both firefox and Chrome) after upgrada to Kubuntu 11.10. I have tried HTML5 video to rule out dependency on Flash Player and, indeed, the video played fine (tested using http://camendesign.com/code/video_for_everybody/test.html) but no sound at all. By the way, the sound is working in other applications.

Revision history for this message
Michel Steinbusch (michel-steinbusch) wrote :

O well, you can fix it by installing the latest BETA Adobe FLash Player, i did it and now for some reason my sound works again.
There is just somewhere a problem with flash sound, and Ubuntu 11.10

Other mechanisms have sound, however to provide more information i need to perform a clean install tommorow and report all problems i encounter detailed.

I will test other mechanisms aswell then.

Revision history for this message
setiamon (jfrostx80) wrote :

I just purged pulse,installed oss4 and then i compiled/copied the libflashsupport.so to a bunch of different directories /usr/lib or something,i was half asleep and crazed.eitherway i got sound in all my browsers now (with oss4) so i'm done.

Revision history for this message
setiamon (jfrostx80) wrote :

I'm using oss4 becuasse pulse sound quality sucks(static,echo's and distortion) and has been since karmic.oss4 didn't work right off the start i had to compile x64 libflashsupport.so (from the libflashsupport.c in oss4 package) and copy it somewhere,i forget were because i did it exhausted,anyhow got sound now so i'm cool.

Revision history for this message
Luca Morandini (lmorandini) wrote :

@MIchel Steinbusch Using Flash Player BETA did not fix it (actually, I had it already installed, but re-installed it, via Flash-Aid, just in case).
Moreover, as I wrote in my previous message, the absence of sound affects HTML5 pages as well (tested only on Chrome though).

Revision history for this message
Luca Morandini (lmorandini) wrote :

Same problem (no sound) with Flash Player in Konqueror 4.7.1, but HTML5 in Konqueror does have sound ! (FireFox and Chrome still haven't)

Revision history for this message
fred33435 (reup51) wrote :

Does not happen in other browsers, only firefox including other account. All other sounds work fine. Copy & paste web to terminal says no file or directory.

Revision history for this message
Ab3L (himura-kenshin) wrote :

Hello. I solved my problem with a new fresh clean install (format of "/" but no changes to the "/home" partition).
Now everything works fine.

Revision history for this message
Mariano Rubio (rubio-rubio) wrote :

Hi everybody. I solved the problem unistalling pulseaudio, as I use ALSA. Try to write "killall pulseaudio" in Terminal. If you can hear the sound later, then you know what is causing the problem.

Revision history for this message
Luca Morandini (lmorandini) wrote :

@Mariano Rubio: indeed, removing pulseaudio solved my problem (now I have sound in every application including FireFox, Konqueror and Chrome): thanks a lot !

Revision history for this message
Marco Daniel (marco-daniel) wrote :

I fixed it in the following way: Terminal and open alsamixer. After I set "Surround" to 100<>100 everything works.

Revision history for this message
fred33435 (reup51) wrote :

Removed 11.10 reinstalled 11.04 Sound works.
Thanks to all the people who helped.

Revision history for this message
tapsu (mukulakivi) wrote :

I had the same problem after updating from 11.04 to 11.10. I could get Amarok and system sounds working after changing audio output device back to HDA Intel. That didn't help for Firefox (only tested flash), but killall pulseaudio worked. Thanks!

Revision history for this message
aelsea (aelsea) wrote :

Have same problem:

Sound works in all applications except browsers; firefox & chromium

Sound worked fine in Ubuntu 11.04, but stopped working in browsers following upgrade to Ubuntu 11.10.

kernel: 3.0.0-12-generic #20-Ubuntu SMP Fri Oct 7 14:50:42 UTC 2011 i686 athlon i386 GNU/Linux

Multimedia audio controller: VIA Technologies, Inc. VT8233/A/8235/8237 AC97 Audio Controller (rev 50)

"killall pulseaudio" made no difference

"alsamixer" surround set to 00 will not increase marked "shared"

Revision history for this message
svenmeier (sven-meiers) wrote :

Flash in Firefox on my 64bit Ubuntu installation has no sound, HTML5 and other applications work fine. On my 32bit installation evertyhing works.

Can I help with more information to resolve this issue?

Revision history for this message
Tim Farnum (simplismic) wrote :

What is remarkable to me is that the sound in my browsers worked fine when I first installed Oneiric on this brand-new laptop, and only stopped working in the last couple days--some recent upgrade must have made a change.

Revision history for this message
tlue (tlueber) wrote :

deactivating firefox addons like QuickTime helped in my case. Maybe have a look at this:
http://ubuntuforums.org/showthread.php?t=1861857&page=2

Revision history for this message
Tim Farnum (simplismic) wrote :

I have installed Google Chrome and Opera for Linux, Firefox for windows under Wine (flashplayer won't install), the beta version of flashplayer 11. But none of it has made the sound work in my browsers.

In Chrome, HTML 5 sound didn't work, but in Firefox it did.

I uninstalled and killed pulseaudio, and that made no difference. If I could install an ALSA mixer without uninstalling a large chunk of the system, I'd do it. I've always been happy with ALSA, and never really understood why pulseaudio came around. Meanwhile, browser audio within Firefox and Chrome works fine on Windows 7, to which I have to boot if I want to watch a video online.

Revision history for this message
Christopher Peplin (chris.peplin) wrote :

The solution to this problem for me was to delete the "~/.asoundrc" file I had created to get sound to work in a previous Ubuntu version.

Revision history for this message
svenmeier (sven-meiers) wrote :

Strangely sound works fine now for flash here. Perhaps any update fixed it lately?

Revision history for this message
Tim Farnum (simplismic) wrote :

I've tried installing OSS--merely made it so the sound system did not work. I have installed firefox, chrome, chromium, epiphany and opera browsers, but none of them have audio with flash. Some have audio on some html5 sites by some don't. I am using a Dell Inspiron mini Duo. I've installed MeeGo in a different partition, and the sound works fine in the browser(Chromium) over there. MeeGo seems to use OSS4 for its sound, rather than ALSA (I think both use pulseaudio).

Revision history for this message
perfran (perfran) wrote :

I had the same bug after an upgrade from 11.10 to 12.04.

Solved by deleting ~/.pulse folder.

(No need to remove pulseaudio)

Revision history for this message
f7uw0c (3-heiko-deactivatedaccount) wrote :

Same bug happened to me but I found an easy way to resolve it at least for my case: In the sound settings I switch to the "Hardware" tab. There, for me, two devices are shown: "RV710/730" and "Internal Audio". If for "RV710/730" I switch the profile from "HDMI profile" to "Off" (thus disabling the device) everything works fine (reproducible). To me it seems as firefox/flash just takes the first available device it can find no matter what device it is. HTH

My system:
Samsung N720-Auro (Stievo)
Ubuntu 11.10 (Linux 3.0.0-19-generic #33-Ubuntu SMP Thu Apr 19 19:05:14 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux)

Installed packages:
firefox 12.0+build1-0ubuntu0.11.10.1
pulseaudio 1:1.0-0ubuntu3.1
flashplugin-installer 11.2.202.235ubuntu0.11.10.1

Revision history for this message
puchuu (aladjev-andrew) wrote :

yes I can confirm that this is fixed
I checked that I have 1.0.25 (sudo alsactl -v)
killed all pulseaudio
deleted ~/.pulse* and /tmp/pulse*
started pulseaudio
and it works perfect

[offtop] I've understand another source of crapped sound: f***** proprietary skype:
https://jira.skype.com/browse/SCL-726 checkout this issue
no "tsched=0" + skype not running = html5 youtube works perfect
no "tsched=0" + skype running (even when noone is writing to you) = html5 youtube in chrome has crappy sound
"tsched=0" + skype running (dont forget to disable ALL sound notifications) = html5 youtube works perfect
[/offtop]

Revision history for this message
Tone1969 (tone1969) wrote :

3-heiko solution on 2012-05-09 worked for me (I switched off internal audio as I only have HDMI audio connected) and sound was fine.

Revision history for this message
Francis De Brabandere (francisdb) wrote :

punchuu's fix 2012-05-09 #30 worked for me, thanks

Revision history for this message
Paul White (paulw2u) wrote :

We are sorry that we do not always have the capacity to review all reported bugs in a timely manner. You reported this bug some time ago and there have been many changes in Ubuntu since that time.

Ubuntu 11.10 (oneiric) reached end-of-life on May 9, 2013.

Do you still see a problem related to the one that you reported in a currently supported version of Ubuntu? Please let us know if you do and in which version of Ubuntu otherwise this report can be left to expire in approximately 60 days time.

Thank you for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

Changed in firefox (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status: Incomplete → Expired
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