Ubuntu
libreoffice package

LibreOffice Calc crashes when importing CSV

Bug #796008 reported by Ahmed Al-Alousi
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
libreoffice (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: libreoffice

LibreOffice Calc running under Ubuntu 11.o4 (natty) randomly crashes when importing CSV spreadsheets. The same spreadsheet has a 1 in 3 chance of correctly importing or crashing. More curiously, when a crash happens, starting Calc again by either double-clicking the same spreadsheet or running Calc directly from the menu also crashes Calc, until the lock file for that spreadsheet is removed. Then, and only then, would Calc start, asking to perform recovery. When recovery is performed - same crash issue. When recovery is aborted, there is the same 1 in 3 chance of Calc starting up correctly.

This is more than annoying and I am ready and willing to participate in reproducing this bug and (hopefully) solving it. This was never an issue under the previous OpenOffice Calc running under carmic and friends.

Version information below:

ahmed@nabukhethnaser:~$ lsb_release -rd
Description: Ubuntu 11.04
Release: 11.04

ahmed@nabukhethnaser:~$ apt-cache policy libreoffice
libreoffice:
  Installed: (none)
  Candidate: 1:3.3.2-1ubuntu5
  Version table:
     1:3.3.2-1ubuntu5 0
        500 http://gb.archive.ubuntu.com/ubuntu/ natty-updates/universe i386 Packages
     1:3.3.2-1ubuntu4 0
        500 http://gb.archive.ubuntu.com/ubuntu/ natty/universe i386 Packages

Thanks in advance.

Revision history for this message
penalvch (penalvch) wrote :

Ahmed Al-Alousi, thank you for taking the time to report this bug and helping to make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer.

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

Now open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thanks in advance for your cooperation and understanding.

Changed in libreoffice (Ubuntu):
status: New → Invalid
Revision history for this message
Ahmed Al-Alousi (a-alalousi) wrote : Re: [Bug 796008] Re: LibreOffice Calc crashes when importing CSV

Hello,

Trouble is that there is no crash report when this happens .. and the
behaviour presists. Any more ideas?

+ I have followed the instructions on reporting application crashes
(lsb_release and apt-cache policy <package_name>), so why would you
consider this invalid and point me towards the OS crash procedure? the
OS isn't crashing.

Thanks,

Ahmed.

On 12/06/11 06:14, Christopher M. Penalver wrote:
> Ahmed Al-Alousi, thank you for taking the time to report this bug and
> helping to make Ubuntu better. However, your crash report is missing.
> Please follow these instructions to have apport report a new bug about
> your crash that can be dealt with by the automatic retracer.
>
> If you are running the Ubuntu Stable Release you might need to enable
> apport in /etc/default/apport and restart.
>
> Now open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
> If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'.
>
> I'm closing this bug report since the process outlined above will
> automatically open a new bug report which can then dealt with more
> efficiently. Thanks in advance for your cooperation and understanding.
>
> ** Changed in: libreoffice (Ubuntu)
> Status: New => Invalid
>

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.
Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.