Eye of Gnome print fails

Bug #175449 reported by wessam
72
This bug affects 3 people
Affects Status Importance Assigned to Milestone
GTK+
Expired
Medium
eog (Ubuntu)
Invalid
Undecided
Unassigned
gtk+2.0 (Ubuntu)
Incomplete
Medium
Unassigned

Bug Description

Binary package hint: eog

Gutsy x64 (backports and proposed repos enabled + latest fglrx + packages from getdeb.net) - using eog 2.20.1 when you try to print a jpeg or png using a Brother HL-5250DN results in the following error binging printed:

ERROR NAME: ioerror
COMMAND: fill
OPERAND STACK:

These exact same images print perfectly fine using Gimp 2.4.0. The ubuntu printer test page works perfectly fine as does printing from evince. I'm using the default printer drivers that came with ubuntu.

The images are a screenshot produced by pressing print screen and a jpeg image converted using eog.

ProblemType: Bug
Architecture: amd64
Date: Tue Dec 11 09:48:26 2007
DistroRelease: Ubuntu 7.10
ExecutablePath: /usr/bin/eog
NonfreeKernelModules: fglrx
Package: eog 2.20.1-0ubuntu1
PackageArchitecture: amd64
ProcCmdline: eog file:///home/wesmo/Desktop/Screenshot.png
ProcCwd: /home/wesmo
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
SourcePackage: eog
Uname: Linux boxen 2.6.22-14-generic #1 SMP Sun Oct 14 21:45:15 GMT 2007 x86_64 GNU/Linux

Tags: apport-bug
Revision history for this message
wessam (wbaghdadi) wrote :
Revision history for this message
Nick (morrownr) wrote :

I have what appears to be the same problem. This is not a new problem in that I can remember it all the way back to at least Edgy. I'm just now getting around to reporting it. It has recently become more important to my work and I would like to see this fixed. Here are my details:

Binary package hint: eog

Gutsy 32 bit on Intel P4 based system using eog 2.20.1. When you try to print any file using a Brother HL-5050 results in the following error being printed:

ERROR NAME: ioerror
COMMAND: fill
OPERAND STACK:

The exact same images print perfectly fine using Gimp, Openoffice, Firefox or by any other means. I am using the foomatic/postscipt driver (recommended) and the printer is on parallel:/dev/lp0.

ProblemType: Bug
Architecture: Intel P4 Northwood (32 bit)
Date: Thu Dec 20 11:05:00 2007
DistroRelease: Ubuntu 7.10 (32 bit)

The one thing that really caught my eye is that the OP and I are both using Brother printers.

I'll try to provide additional information on request.

Revision history for this message
Nick (morrownr) wrote :

I reported this problem upstream with Gnome:

http://bugzilla.gnome.org/show_bug.cgi?id=504705

It appears this problem is with gtk+ and is not specific to eog.

Revision history for this message
Gareth Fitzworthington (mapping-gp-deactivatedaccount) wrote :

See parallel bug report for Evince here: Bug #147759

If immediate solution is required see: https://answers.launchpad.net/ubuntu/+question/18138

Changed in eog:
assignee: nobody → desktop-bugs
importance: Undecided → Medium
status: New → Triaged
Changed in gtk:
status: Unknown → New
Revision history for this message
Nick (morrownr) wrote :

After more testing I can say that Foomatic/hpijs (another included printer driver that supports the Brother HL-5050) works fine. The problem only happens when the Foomatic/Postscript driver is used. Is the problem with the Postscript driver, my Brother printer or with Gnome?

The answer isn't clear to me.

What is clear to me is that the Default/Recommended setup for Ubuntu in this case is faulty and will continue to affect users if not fixed. I'll be glad to continue to test and/or provide information but it isn't clear to me if this bug is being worked and if so, by who?

Revision history for this message
Pedro Villavicencio (pedro) wrote :

eog upstream thinks it's a gtk+ print bug, rejecting the eog task, thanks.

Changed in eog:
status: New → Invalid
Revision history for this message
Sebastien Bacher (seb128) wrote :

The issue seems similar to bug #172550

Revision history for this message
Sancho (sashb) wrote :

I have the same bug by printing for example with "evince". But I have Brother HL-5270DN. I get printed only
ERROR NAME: ioerror
COMMAND: fill
OPERAND STACK:

Revision history for this message
John Rose (johnaaronrose) wrote :

I have same problem using evince (on pdf file) using Brother HL-5250DN as Sancho on revious post. However, Adobe 8 prints OK (download acroread package in Synaptic to get it on Office sub-menu)

Revision history for this message
Ronnie C (ronsanc) wrote :

Image viewer images will not print. Gives error unable to process document. Using Intrepid with parallel HP 722c. Prints all other apps ok.

Changed in gtk:
importance: Unknown → Medium
Changed in gtk:
status: New → Incomplete
Revision history for this message
Sebastien Bacher (seb128) wrote :

is that still an issue in oneiric or precise?

Changed in gtk+2.0 (Ubuntu):
assignee: Ubuntu Desktop Bugs (desktop-bugs) → nobody
status: Triaged → Incomplete
Changed in gtk:
status: Incomplete → Expired
Revision history for this message
wch (winston-stdout) wrote :

(Note: I accidentally posted this info to Question #18138, but I'm posting it here also.)

The same thing happens for me in Ubuntu 12.04, with a Brother HL-5240, using the "Brother HL-5240 BR-Script 3" driver.

When I did:
  apt-get install brother-cups-wrapper-laser
and then used the "HL5240 for CUPS" driver, it worked. Note that this driver is listed separately from the standard HL-5240.

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