HPLIP

Hp Designjet 130 prints part of page then freezes

Bug #1404779 reported by Rod Boudreaux
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
HPLIP
Invalid
Undecided
Sanjay Kumar
foomatic-db (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Cups

Printer works under msdos. Have not been able to get full page printed under ubuntu. Prints A few lines to 1/3 page then freezes. must remove power to reset and remove paper. All controls freeze.
Tried on several computers and ver of O/s. Currently 14.04. See attached Printer cmd report. Per lunchpad direction.

rod@rod-HP-Compaq-dc7900-Convertible-Minitower:~$ lsmod | grep usb
usblp 18277 0
usbhid 47070 0
hid 87604 2 hid_generic,usbhid
rod@rod-HP-Compaq-dc7900-Convertible-Minitower:~$ tail -f /var/log/syslog
Dec 21 21:45:39 rod-HP-Compaq-dc7900-Convertible-Minitower python: io/hpmud/musb.c 2105: ignoring hp:/usb/hp_designjet_130?serial=MY6AID80CM support=0
Dec 21 21:45:39 rod-HP-Compaq-dc7900-Convertible-Minitower python: io/hpmud/pp.c 627: unable to read device-id ret=-1
Dec 21 21:45:54 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 1975.816339] type=1400 audit(1419216354.023:68): apparmor="DENIED" operation="signal" profile="/usr/sbin/cupsd" pid=2520 comm="cups-deviced" requested_mask="send" denied_mask="send" signal=term peer="unconfined"
Dec 21 21:45:54 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 1975.818276] type=1400 audit(1419216354.023:69): apparmor="DENIED" operation="signal" profile="/usr/sbin/cupsd" pid=2150 comm="cupsd" requested_mask="send" denied_mask="send" signal=term peer="unconfined"
Dec 21 21:45:54 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 1975.820058] parport0: lp tried to release parport when not owner
Dec 21 21:45:54 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 1975.820072] parport0: ppdev0 forgot to release port
Dec 21 21:51:12 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 2294.664108] usb 3-2: USB disconnect, device number 4
Dec 21 21:51:12 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 2294.664280] usblp0: removed
Dec 21 21:51:12 rod-HP-Compaq-dc7900-Convertible-Minitower udev-configure-printer: remove /devices/pci0000:00/0000:00:1a.0/usb3/3-2
Dec 21 21:51:12 rod-HP-Compaq-dc7900-Convertible-Minitower colord: device removed: sysfs-Hewlett-Packard-hp_designjet_130
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 2327.104036] usb 3-2: new full-speed USB device number 5 using uhci_hcd
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 2327.303075] usb 3-2: New USB device found, idVendor=03f0, idProduct=0314
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 2327.303080] usb 3-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 2327.303083] usb 3-2: Product: hp designjet 130
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 2327.303085] usb 3-2: Manufacturer: Hewlett-Packard
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 2327.303088] usb 3-2: SerialNumber: MY6AID80CM
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower kernel: [ 2327.334166] usblp 3-2:1.0: usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x03F0 pid 0x0314
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower logger: loading HP Device 003 005
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower colord: Device added: sysfs-Hewlett-Packard-hp_designjet_130
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower udev-configure-printer: add /devices/pci0000:00/0000:00:1a.0/usb3/3-2/3-2:1.0
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower udev-configure-printer: device devpath is /devices/pci0000:00/0000:00:1a.0/usb3/3-2/3-2:1.0
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower udev-configure-printer: Device already handled
Dec 21 21:51:45 rod-HP-Compaq-dc7900-Convertible-Minitower hp-config_usb_printer: hp-config_usb_printer[2617]: error: This is not a valid device
^C
rod@rod-HP-Compaq-dc7900-Convertible-Minitower:~$ lsusb
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 002: ID 04b3:3025 IBM Corp. NetVista Full Width Keyboard
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 005: ID 03f0:0314 Hewlett-Packard designjet 30/130 series
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
rod@rod-HP-Compaq-dc7900-Convertible-Minitower:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 dic 21 21:13 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 128 dic 21 21:13 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 256 dic 21 21:13 /dev/bus/usb/003/001
crw-rw-r--+ 1 root lp 189, 260 dic 21 21:51 /dev/bus/usb/003/005
crw-rw-r-- 1 root root 189, 384 dic 21 21:13 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 512 dic 21 21:13 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 513 dic 21 21:13 /dev/bus/usb/005/002
crw-rw-r-- 1 root root 189, 640 dic 21 21:13 /dev/bus/usb/006/001
crw-rw-r-- 1 root root 189, 768 dic 21 21:13 /dev/bus/usb/007/001
crw-rw-r-- 1 root root 189, 896 dic 21 21:13 /dev/bus/usb/008/001
crw-rw---- 1 root lp 180, 0 dic 21 21:51 /dev/usb/lp0
rod@rod-HP-Compaq-dc7900-Convertible-Minitower:~$ sudo usb_printerid /dev/usb/lp0
[sudo] password for rod:
sudo: usb_printerid: command not found
rod@rod-HP-Compaq-dc7900-Convertible-Minitower:~$ hp-info -i

HP Linux Imaging and Printing System (ver. 3.14.3)
Device Information Utility ver. 5.2

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: No device selected/specified or that supports this functionality.
rod@rod-HP-Compaq-dc7900-Convertible-Minitower:~$ hp-makeuri 003:005

HP Linux Imaging and Printing System (ver. 3.14.3)
Device URI Creation Utility ver. 5.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Device not found
rod@rod-HP-Compaq-dc7900-Convertible-Minitower:~$ lpinfo -v
network ipps
network http
network https
serial serial:/dev/ttyS0?baud=115200
serial serial:/dev/ttyS4?baud=115200
network ipp
network lpd
network socket
network ipp14
network smb
direct usb://HP/designjet%20130%20(C7791C)?serial=MY6AID80CM
rod@rod-HP-Compaq-dc7900-Convertible-Minitower:~$

Revision history for this message
Rod Boudreaux (rodboudreaux) wrote :

correction:replace msdos with windows xp.

rod

Bruce Pieterse (octoquad)
affects: apport → hplip
Revision history for this message
Rod Boudreaux (rodboudreaux) wrote : Re: [Bug 1404779] Re: Hp Designjet 130 prints part of page then freezes

On 02/15/2015 04:01 PM, Bruce Pieterse wrote:
> ** Project changed: apport => hplip
>
 Do not understand email? Please explain. Is this another driver. Where
can I find it?
Rod

Revision history for this message
Bruce Pieterse (octoquad) wrote :

Hi Rob,

This bug was reported under apport, which is crash detection/reporting tool. I have reassigned it from apport to hplip (HP Linux Imaging and Printing) so that somebody can hopefully assist with your problem. Apologies for the confusion.

Suma Byrappa (suma-byrappa)
Changed in hplip:
assignee: nobody → Sanjay Kumar (sanjay-kumar14)
Revision history for this message
Rod Boudreaux (rodboudreaux) wrote :

On 02/18/2015 06:05 AM, Suma Byrappa wrote:
> ** Changed in: hplip
> Assignee: (unassigned) => Sanjay Kumar (sanjay-kumar14)
>
 Thanks for taking this on. I would be willing to run any test and send
results to you and test any fixes that your find with my HP Design jet
130 if you don't have one available.. A few years ago I helped
develope (by testing and sending results) the driver for the Cannon
Cannoscan 9000F.

Rod

Revision history for this message
Sanjay Kumar (sanjay-kumar14) wrote :

Hello Rod,

"HP Designjet 130 printer" is not supported in HP Linux driver (HPLIP). List of Designjet printers Supported/Not_Supported can be found at http://hplipopensource.com/hplip-web/supported_devices/designjet.html . Sorry for the inconvenience caused.

Thanks,
Sanjay

Revision history for this message
Rod Boudreaux (rodboudreaux) wrote :

Ok Seems like we got off track. Where should I go to get help?

When I connect my HP DesignJet 130 to Ubuntu 14.10 it installs a driver
that says it is for my printer.

attached is a picture of the printer properties that shows the details.

Also attached is the HP-DesignJet_130_cdnj500.ppd which appears to be
the driver scrip.

The driver prints part of a page then freezes. However it printed one
test page complete When I set it to 11x17".

Please direct me to the proper place to get help. If you need more
information let me know.

On 02/19/2015 02:07 AM, Sanjay Kumar wrote:
> Hello Rod,
>
> "HP Designjet 130 printer" is not supported in HP Linux driver (HPLIP).
> List of Designjet printers Supported/Not_Supported can be found at
> http://hplipopensource.com/hplip-web/supported_devices/designjet.html .
> Sorry for the inconvenience caused.
>
> Thanks,
> Sanjay
>

Revision history for this message
Rod Boudreaux (rodboudreaux) wrote :

Ok We can inform Ubuntu about this. I found the solution. I just don't
know who to send it to.
Ubuntu 14.10 uses the :

HP-DesignJet_130-cdnj500.ppd

as the driver for the HP DesignJet 130 printer.
This driver does not work properly.
However by changing the driver to :

HP-DesignJet_130-chp220.ppd

Which is also an option, it is working great as far as I have tested it.

Thanks for Jugging me to pursue it further. I can now retire my old XP O/S.

On 02/19/2015 05:11 PM, Rod Boudreaux wrote:
> Ok Seems like we got off track. Where should I go to get help?
>
> When I connect my HP DesignJet 130 to Ubuntu 14.10 it installs a driver
> that says it is for my printer.
>
> attached is a picture of the printer properties that shows the details.
>
> Also attached is the HP-DesignJet_130_cdnj500.ppd which appears to be
> the driver scrip.
>
> The driver prints part of a page then freezes. However it printed one
> test page complete When I set it to 11x17".
>
> Please direct me to the proper place to get help. If you need more
> information let me know.
>
> On 02/19/2015 02:07 AM, Sanjay Kumar wrote:
>> Hello Rod,
>>
>> "HP Designjet 130 printer" is not supported in HP Linux driver (HPLIP).
>> List of Designjet printers Supported/Not_Supported can be found at
>> http://hplipopensource.com/hplip-web/supported_devices/designjet.html .
>> Sorry for the inconvenience caused.
>>
>> Thanks,
>> Sanjay
>>
>
> ** Attachment added: "HP-DesignJet_130-cdnj500.ppd"
> https://bugs.launchpad.net/bugs/1404779/+attachment/4322824/+files/HP-DesignJet_130-cdnj500.ppd
>
> ** Attachment added: "printerProperties.png"
> https://bugs.launchpad.net/bugs/1404779/+attachment/4322825/+files/printerProperties.png
>

Pascal De Vuyst (pascal-devuyst)
affects: cups (Ubuntu) → foomatic-db (Ubuntu)
Changed in hplip:
status: New → Invalid
Changed in foomatic-db (Ubuntu):
status: New → Confirmed
Revision history for this message
John Bester (john-bester) wrote :

We have a HP-DesignJet 130 connected to Ubuntu 14.04 (upgraded from 12.04 in order to get plotter to work). The HP-DesignJet_130-cdnj500.ppd seems to be very close to a working solution. It seems as if all that is needed is for the buffer to be flushed and the paper ejected (manual load). All prints (from Ubuntu test page to BricsCAD printing to printing a PDF) prints almost the complete page and then stalls right at the end. My gut tells me that the printer needs a command at the end of a printout to flush whatever is in the buffer.

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