HPLIP

hp-config_usb_printer is trying to configure HP keyboard and mouse

Bug #1266704 reported by Andrej Gogala
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
HPLIP
Fix Released
Undecided
Unassigned

Bug Description

After booting the computer (HP Elite 8300) with Ubuntu 13.10 load increases to 1.0. Syslog reports:

Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096318] INFO: task hp-config_usb_p:496 blocked for more than 120 seconds.
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096323] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096326] hp-config_usb_p D ffff88021ea54580 0 496 1 0x00000000
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096332] ffff880203de5e10 0000000000000046 ffff880203de5fd8 0000000000014580
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096336] ffff880203de5fd8 0000000000014580 ffff880203db2ee0 ffffffffa03ba040
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096340] ffffffffa03ba044 ffff880203db2ee0 00000000ffffffff ffffffffa03ba048
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096343] Call Trace:
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096360] [<ffffffff816ed519>] schedule_preempt_disabled+0x29/0x70
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096364] [<ffffffff816eb55f>] __mutex_lock_slowpath+0x13f/0x1c0
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096369] [<ffffffff816ea94f>] mutex_lock+0x1f/0x2f
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096375] [<ffffffffa03b7cd3>] pp_ioctl+0x23/0x50 [ppdev]
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096379] [<ffffffff811b9045>] do_vfs_ioctl+0x2e5/0x4d0
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096382] [<ffffffff811b92b1>] SyS_ioctl+0x81/0xa0
Jan 7 11:11:09 andrej-saucy kernel: [ 1321.096388] [<ffffffff816f721d>] system_call_fastpath+0x1a/0x1f

There are two processes hp-config_usb_printer:
$ ps -ef | grep hp-
root 492 1 0 10:49 ? 00:00:00 /usr/bin/python /usr/bin/hp-config_usb_printer 003:004
root 496 1 0 10:49 ? 00:00:00 /usr/bin/python /usr/bin/hp-config_usb_printer 003:005

Usb device 003:004 is HP Smart Card Terminal keyboard and Usb device 003:005 is HP mouse:

$ lsusb -D /dev/bus/usb/003/004 | grep Device
Device: ID 03f0:0036 Hewlett-Packard
Device Descriptor:
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bcdDevice 1.24
      bInterfaceClass 3 Human Interface Device
        HID Device Descriptor:
      bInterfaceClass 3 Human Interface Device
        HID Device Descriptor:
Device Status: 0x0000
$ lsusb -D /dev/bus/usb/003/005 | grep Device
Device: ID 03f0:0c4a Hewlett-Packard
Device Descriptor:
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bcdDevice 0.00
      bInterfaceClass 3 Human Interface Device
        HID Device Descriptor:
Device Status: 0x0000

After killing both processes load becomes normal.

Revision history for this message
Andrej Gogala (andrej-gogala) wrote :

After modifying /lib/udev/rules.d/56-hpmud.rules to exclude keyboard and mouse problem does not appear anymore:

*** /tmp/56-hpmud.rules 2014-01-07 11:40:08.970600087 +0100
--- /lib/udev/rules.d/56-hpmud.rules 2014-01-07 11:36:58.739442543 +0100
*************** SUBSYSTEM=="usb", ENV{DEVTYPE}=="usb_dev
*** 8,14 ****
  LABEL="hpmud_usb_rules"

  # ENV{ID_HPLIP}="1" is for Ubuntu udev-acl
! ATTR{idVendor}=="03f0", ATTR{idProduct}=="????", OWNER="root", GROUP="lp", MODE="0660", ENV{sane_hpaio}="yes", ENV{libsane_matched}="yes", ENV{hp_test}="yes", ENV{ID_HPLIP}="1"

  # This rule will add the printer and install plugin
  ENV{hp_test}=="yes", PROGRAM="/bin/sh -c 'logger -p user.info loading HP Device $env{BUSNUM} $env{DEVNUM}'", RUN+="/bin/sh -c 'if [ -f /usr/bin/systemctl ]; then /usr/bin/systemctl --no-block start hplip-printer@$env{BUSNUM}:$env{DEVNUM}.service; else /usr/bin/nohup /usr/bin/hp-config_usb_printer $env{BUSNUM}:$env{DEVNUM} ; fi'"
--- 8,14 ----
  LABEL="hpmud_usb_rules"

  # ENV{ID_HPLIP}="1" is for Ubuntu udev-acl
! ATTR{idVendor}=="03f0", ATTR{idProduct}!="0036", ATTR{idProduct}!="0c4a", ATTR{idProduct}=="????", OWNER="root", GROUP="lp", MODE="0660", ENV{sane_hpaio}="yes", ENV{libsane_matched}="yes", ENV{hp_test}="yes", ENV{ID_HPLIP}="1"

  # This rule will add the printer and install plugin
  ENV{hp_test}=="yes", PROGRAM="/bin/sh -c 'logger -p user.info loading HP Device $env{BUSNUM} $env{DEVNUM}'", RUN+="/bin/sh -c 'if [ -f /usr/bin/systemctl ]; then /usr/bin/systemctl --no-block start hplip-printer@$env{BUSNUM}:$env{DEVNUM}.service; else /usr/bin/nohup /usr/bin/hp-config_usb_printer $env{BUSNUM}:$env{DEVNUM} ; fi'"

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) wrote :

Hi Andrej,

Sorry for inconvenience caused.

Ideally when other than Printer is connected, hp-config_usb_printer script terminates with "Not a valid device error".
Seems like, if environment variables are not loaded, this issue might happen. So added /usr/bin/python before hp-config_usb_printer command

To analyse further, please make following changes and let us know if you are facing any issue.

--> take backup /lib/udev/rules.d/56-hpmud.rules file.
--> open /lib/udev/rules.d/56-hpmud.rules file and copy following data
#----------------------Start----------------

# HPLIP udev rules file. Notify console user if plugin support is required for this device.

ACTION!="add", GOTO="hpmud_rules_end"
SUBSYSTEM=="ppdev", OWNER="root", GROUP="lp", MODE="0660"
SUBSYSTEM=="usb", ENV{DEVTYPE}=="usb_device", GOTO="hpmud_usb_rules"

LABEL="hpmud_usb_rules"

# ENV{ID_HPLIP}="1" is for Ubuntu udev-acl
ATTR{idVendor}=="03f0", ATTR{idProduct}=="????", OWNER="root", GROUP="lp", MODE="0660", ENV{sane_hpaio}="yes", ENV{libsane_matched}="yes", ENV{hp_test}="yes", ENV{ID_HPLIP}="1"

# This rule will add the printer and install plugin
ENV{hp_test}=="yes", PROGRAM="/bin/sh -c 'logger -p user.info loading HP Device $env{BUSNUM} $env{DEVNUM}'", RUN+="/bin/sh -c 'if [ -f /usr/bin/systemctl ]; then /usr/bin/systemctl --no-block start hplip-printer@$env{BUSNUM}:$env{DEVNUM}.service; else /usr/bin/python /usr/bin/hp-config_usb_printer $env{BUSNUM}:$env{DEVNUM} ; fi &'"

# If sane-bankends is installed add hpaio backend support to dll.conf if needed.
ENV{sane_hpaio}=="yes", RUN+="/bin/sh -c 'grep -q ^#hpaio /etc/sane.d/dll.conf;if [ $$? -eq 0 ];then sed -i -e s/^#hpaio/hpaio/ /etc/sane.d/dll.conf;else grep -q ^hpaio /etc/sane.d/dll.conf;if [ $$? -ne 0 ];then echo hpaio >>/etc/sane.d/dll.conf;fi;fi'"

# The following rule will disable USB autosuspend for the device
ENV{libsane_matched}=="yes", RUN+="/bin/sh -c 'test -e /sys/$env{DEVPATH}/power/level && echo on > /sys/$env{DEVPATH}/power/level'"

LABEL="hpmud_rules_end"
#--------------------------------------end-------------------------------------------

--> restart system or reload udev rules using following command
$ udevadm control --reload

--> If anything fails, restore the backup file and reboot system.

Thanks & Regards,
Amarnath

Revision history for this message
Andrej Gogala (andrej-gogala) wrote :

HI Amarnath,

I've made the proposed changes. After running

$ udevadm control --reload

load has not increased. Also, there are no hp-config_usb_printer processes running.

So this fix works for me. Thanks for quick response.

Best regards,

Andrej

Revision history for this message
stephen schwetz (stephen-schwetz) wrote :

HI Amarnath,

I came across this issue as well. I can confirm that your solution worked in my case as well.

Regards

Stephen

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) wrote :

This fix is released in HPLIP-3.14.3

Changed in hplip:
status: New → Fix Released
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