Ubuntu
hplip package

hp4620 prints junk

Bug #1168036 reported by Narain Scott on 2013-04-11

12

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	Incomplete	Undecided	Unassigned
	hplip (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

Printing a test page results in 2 pages: 1st a PCL header page; 2nd compressed streaks of pixels
I am new to Ubuntu and am not sure whether this is a CUPS problem or an hplip problem. The printer prints jobs correctly from Window 7.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: cups 1.6.1-0ubuntu11.3
ProcVersionSignature: Ubuntu 3.5.0-26.42-generic 3.5.7.6
Uname: Linux 3.5.0-26-generic i686
NonfreeKernelModules: wl
ApportVersion: 2.6.1-0ubuntu10
Architecture: i386
CurrentDmesg:
[ 30.786403] vboxdrv: fAsync=1 offMin=0x4f9d5 offMax=0x4f9d5
[ 30.786501] vboxdrv: TSC mode is 'asynchronous', kernel timer mode is 'normal'.
[ 30.786503] vboxdrv: Successfully loaded version 4.1.18_Ubuntu (interface 0x00190000).
[ 30.804744] vboxpci: IOMMU not found (not registered)
[ 31.823250] init: plymouth-stop pre-start process (1559) terminated with status 1
Date: Thu Apr 11 12:10:23 2013
InstallationDate: Installed on 2012-12-20 (111 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.2)
Lpstat:
device for Officejet_4620: hp:/net/Officejet_4620_series?ip=192.168.1.102
device for Officejet_4620_fax: hpfax:/net/Officejet_4620_series?ip=192.168.1.102
MachineType: Acer Extensa 4420
MarkForUpload: True
Papersize: letter
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
PpdFiles:
Officejet_4620_fax: HP Fax4 hpcups
Officejet_4620: HP Officejet 4620 Series, hpcups 3.13.4
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-26-generic root=UUID=56764ab0-b1b0-4506-8a8b-f4e6835324bb ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/25/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V1.17
dmi.board.name: Extensa 4420
dmi.board.vendor: Acer
dmi.board.version: Rev
dmi.chassis.asset.tag: None
dmi.chassis.type: 1
dmi.chassis.vendor: Acer
dmi.chassis.version: None
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV1.17:bd03/25/2008:svnAcer:pnExtensa4420:pvr0100:rvnAcer:rnExtensa4420:rvrRev:cvnAcer:ct1:cvrNone:
dmi.product.name: Extensa 4420
dmi.product.version: 0100
dmi.sys.vendor: Acer

Tags:

Revision history for this message

Narain Scott (narainscott) wrote on 2013-04-11:

#1

BootDmesg.txt Edit (71.1 KiB, text/plain; charset="utf-8")
CupsErrorLog.txt Edit (3.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.8 KiB, text/plain; charset="utf-8")
KernLog.txt Edit (16.3 KiB, text/plain; charset="utf-8")
Locale.txt Edit (327 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (28.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (491 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.0 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (129.9 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (296.3 KiB, text/plain; charset="utf-8")

Till Kamppeter (till-kamppeter) on 2013-04-12

affects:

cups (Ubuntu) → hplip (Ubuntu)

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2013-04-12:

#2

Please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2013-04-12:

#3

Can someone of the HPLIP developers at HP have a look into this problem? Thanks.

Changed in hplip:
status:	New → Incomplete
Changed in hplip (Ubuntu):
status:	New → Incomplete

Revision history for this message

Narain Scott (narainscott) wrote on 2013-04-12:

#4

Page 1 of bad testpage Edit (120.8 KiB, image/x-portable-anymap)

Revision history for this message

Narain Scott (narainscott) wrote on 2013-04-12:

#5

Page 2 of bad testpage Edit (120.8 KiB, image/x-portable-anymap)

Revision history for this message

Narain Scott (narainscott) wrote on 2013-04-12:

#6

CUPS error log Edit (73.7 KiB, text/plain)

Revision history for this message

Narain Scott (narainscott) wrote on 2013-04-12:

#7

Bad printout from testpage Edit (413.0 KiB, text/plain)

File format is:
PostScript document text conforming DSC level 3.0, Level 1

Revision history for this message

Narain Scott (narainscott) wrote on 2013-04-12:

#8

I also have bug 1167484 opened with the hplip folks. Like I said, I'm new to Ubuntu and I was not shure whether this was a lplip problem or a CUPS problem. My suspicion is that it's "a probable user error" but I've run out of ideas so I've turned to the experts. Thank you.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2013-04-12:

#9

Marked your second bug report as duplicate of this one as it is about the same problem. Most probably there is going something wrong in HPLIP, therefore I have assigned this bug to HPLIP, both the Ubuntu package and the upstream project at HP.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2013-04-12:

#10

To the HP developers at HP: the duplicate bug 1167484 contains a troubleshooter log.

Revision history for this message

Narain Scott (narainscott) wrote on 2013-04-12:

#11

Sanjay,
I tried your suggestion with poor results. Maybe that's a clue. I attached the printer to the USB and redirected the cat as you said but the printer did not detect anything. I tried waking the printer with the power button and tried the cat again but nothing happened. I removed the printers from hp-systray and added the printer as a USB printer and tried again. Nothing. I attempted to print a test page as well also with no results. It's as if the printer does not see the USB connection. However, I can set up the printer with the USB connected and give it the WEP code and it connects through WIFI. So, I'm not clear what's going on! I set up the network queues again so I'm back to where I was before this USB experiment. I hate to suggest this but it's been my experience that hardware and software problems are often missdiagnosed as on another. But the printer works fine from Win7 on the same PC so I doubt it's hardware. Anyway, thanks for the suggestion.
Narain

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-06-12:

#12

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]

Changed in hplip (Ubuntu):
status:	Incomplete → Expired

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