Atheros AR9462: Wifi Band N - WPA Does Not work, No security OK

Bug #1063245 reported by Warren Hill
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Undecided
Unassigned
network-manager (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

I have a dual band router. On the a/g frequency (2.472 GHz) everything works fine but on the b/n frequency (5.18) GHz I cant connect if I set up WPA security. It works if I leave the network unsecured but not WPA security. WPA security works fine on the a/g frequency.

I want to use the b/n range as I have so many competing Wifi signals nearby (a/g range) I often lose connection.
On the b/n range Its never drops but I have no security.
Any suggestions??

System details:
     Dell Vostro 3560
    Ubuntu 12.04.1 Clean Install, Only OS

 sudo lshw -C network; lsb_release -a; uname -a; sudo rfkill list; dmesg | grep -i firm; sudo iwlist scan

output is

warren@dell:~$ sudo lshw -C network; lsb_release -a; uname -a; sudo rfkill list; dmesg | grep -i firm; sudo iwlist scan
[sudo] password for warren:
  *-network
       description: Ethernet interface
       product: RTL8111/8168B PCI Express Gigabit Ethernet controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:01:00.0
       logical name: eth0
       version: 07
       serial: d4:be:d9:39:02:c3
       size: 10Mbit/s
       capacity: 1Gbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half firmware=rtl8168e-3_0.0.4 03/27/12 latency=0 link=no multicast=yes port=MII speed=10Mbit/s
       resources: irq:42 ioport:3000(size=256) memory:c2404000-c2404fff memory:c2400000-c2403fff
  *-network
       description: Wireless interface
       product: AR9462 Wireless Network Adapter
       vendor: Atheros Communications Inc.
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: wlan0
       version: 01
       serial: 08:ed:b9:22:9e:4f
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list rom ethernet physical wireless
       configuration: broadcast=yes driver=ath9k driverversion=3.2.0-31-generic-pae firmware=N/A ip=192.168.0.5 latency=0 link=yes multicast=yes wireless=IEEE 802.11abgn
       resources: irq:17 memory:c2500000-c257ffff memory:afb00000-afb0ffff
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.1 LTS
Release: 12.04
Codename: precise
Linux dell 3.2.0-31-generic-pae #50-Ubuntu SMP Fri Sep 7 16:39:45 UTC 2012 i686 i686 i386 GNU/Linux
0: hci0: Bluetooth
 Soft blocked: yes
 Hard blocked: no
1: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
2: dell-wifi: Wireless LAN
 Soft blocked: no
 Hard blocked: no
3: dell-bluetooth: Bluetooth
 Soft blocked: yes
 Hard blocked: no
[ 11.058802] psmouse serio1: elantech: assuming hardware version 3 (with firmware version 0x450f02)
lo Interface doesn't support scanning.

wlan0 Scan completed :
          Cell 01 - Address: F8:D1:11:70:53:4E
                    Channel:4
                    Frequency:2.427 GHz (Channel 4)
                    Quality=62/70 Signal level=-48 dBm
                    Encryption key:on
                    ESSID:"1gid46vaylveagu59b3ks232h"
                    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                              9 Mb/s; 12 Mb/s; 18 Mb/s
                    Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                    Mode:Master
                    Extra:tsf=000000002db73d80
                    Extra: Last beacon: 4152ms ago
                    IE: Unknown: 00193167696434367661796C7665616775353962336B7332333268
                    IE: Unknown: 010882848B960C121824
                    IE: Unknown: 030104
                    IE: WPA Version 1
                        Group Cipher : TKIP
                        Pairwise Ciphers (2) : CCMP TKIP
                        Authentication Suites (1) : PSK
                    IE: Unknown: 2A0100
                    IE: Unknown: 32043048606C
                    IE: Unknown: DD180050F2020101870003A4000027A4000042435E0062322F00
                    IE: Unknown: DD1E00904C334E111BFF00000000000000000000000000000000000000000000
                    IE: Unknown: 2D1A4E111BFF00000000000000000000000000000000000000000000
                    IE: Unknown: DD1A00904C3404051B00000000000000000000000000000000000000
                    IE: Unknown: 3D1604051B00000000000000000000000000000000000000
                    IE: Unknown: DD0900037F01010000FF7F
                    IE: Unknown: DD0A00037F04010000004000
                    IE: Unknown: DD7F0050F204104A0001101044000102103B0001031047001000000000000010000000F8D11170534E1021000754502D4C494E4B10230009544C2D57413730314E10240003312E3010420003312E301054000800060050F204000110110017576972656C657373204E20415020544C2D57413730314E100800020086103C000101
          Cell 02 - Address: 1C:AF:F7:63:A5:26
                    Channel:1
                    Frequency:2.412 GHz (Channel 1)
                    Quality=54/70 Signal level=-56 dBm
                    Encryption key:on
                    ESSID:"TALKTALK-63A526"
                    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                              9 Mb/s; 12 Mb/s; 18 Mb/s
                    Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                    Mode:Master
                    Extra:tsf=00000010bd6361bc
                    Extra: Last beacon: 4416ms ago
                    IE: Unknown: 000F54414C4B54414C4B2D363341353236
                    IE: Unknown: 010882848B960C121824
                    IE: Unknown: 030101
                    IE: Unknown: 2A0104
                    IE: Unknown: 32043048606C
                    IE: WPA Version 1
                        Group Cipher : TKIP
                        Pairwise Ciphers (2) : TKIP CCMP
                        Authentication Suites (1) : PSK
                    IE: IEEE 802.11i/WPA2 Version 1
                        Group Cipher : TKIP
                        Pairwise Ciphers (2) : TKIP CCMP
                        Authentication Suites (1) : PSK
                    IE: Unknown: DD180050F2020101000003A4000027A4000042435E0062322F00
          Cell 03 - Address: 4C:60:DE:6B:85:4B
                    Channel:13
                    Frequency:2.472 GHz (Channel 13)
                    Quality=64/70 Signal level=-46 dBm
                    Encryption key:on
                    ESSID:"1gid46vaylveagu59b3ks232h"
                    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 18 Mb/s
                              24 Mb/s; 36 Mb/s; 54 Mb/s
                    Bit Rates:6 Mb/s; 9 Mb/s; 12 Mb/s; 48 Mb/s
                    Mode:Master
                    Extra:tsf=00000027e750518c
                    Extra: Last beacon: 3608ms ago
                    IE: Unknown: 00193167696434367661796C7665616775353962336B7332333268
                    IE: Unknown: 010882848B962430486C
                    IE: Unknown: 03010D
                    IE: Unknown: 2A0100
                    IE: Unknown: 2F0100
                    IE: Unknown: 32040C121860
                    IE: Unknown: DD730050F204104A00011010440001021041000100103B00010310470010C8F7D19B3C39E65DD5B3EC2A8601640D102100074E6574676561721023000844474E44333330301024000631323334353610420004313233341054000800060050F20400011011000844474E4433333030100800020088
                    IE: Unknown: DD090010180200F0040000
                    IE: WPA Version 1
                        Group Cipher : TKIP
                        Pairwise Ciphers (1) : TKIP
                        Authentication Suites (1) : PSK
                    IE: Unknown: DD180050F2020101800003A4000027A4000042435E0062322F00
          Cell 04 - Address: 4C:60:DE:6B:85:4A
                    Channel:36
                    Frequency:5.18 GHz (Channel 36)
                    Quality=65/70 Signal level=-45 dBm
                    Encryption key:on
                    ESSID:"1gid46vaylveagu59b3ks232h"
                    Bit Rates:6 Mb/s; 9 Mb/s; 12 Mb/s; 18 Mb/s; 24 Mb/s
                              36 Mb/s; 48 Mb/s; 54 Mb/s
                    Mode:Master
                    Extra:tsf=00000027e73cd2e9
                    Extra: Last beacon: 3576ms ago
                    IE: Unknown: 00193167696434367661796C7665616775353962336B7332333268
                    IE: Unknown: 01088C129824B048606C
                    IE: Unknown: 2D1A6C081BFFFF000000000000000000000000000000000000000000
                    IE: Unknown: 3D1624080000000000000000000000000000000000000000
                    IE: Unknown: DD730050F204104A00011010440001021041000100103B00010310470010C8F7D19B3C39E65DD5B3EC2A8601640D102100074E6574676561721023000844474E44333330301024000631323334353610420004313233341054000800060050F20400011011000844474E4433333030100800020088
                    IE: Unknown: DD090010180200F0050000
                    IE: WPA Version 1
                        Group Cipher : TKIP
                        Pairwise Ciphers (1) : TKIP
                        Authentication Suites (1) : PSK
                    IE: Unknown: DD180050F2020101800003A4000027A4000042435E0062322F00
                    IE: Unknown: DD1E00904C336C081BFFFF000000000000000000000000000000000000000000
                    IE: Unknown: DD1A00904C3424080000000000000000000000000000000000000000

eth0 Interface doesn't support scanning.

warren@dell:~$

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: network-manager 0.9.4.0-0ubuntu4.1
ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28
Uname: Linux 3.2.0-31-generic-pae i686
ApportVersion: 2.0.1-0ubuntu13
Architecture: i386
Date: Sun Oct 7 14:48:44 2012
IfupdownConfig:
 auto lo
 iface lo inet loopback
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release i386 (20120817.3)
IpRoute:
 default via 192.168.0.1 dev wlan0 proto static
 169.254.0.0/16 dev wlan0 scope link metric 1000
 192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.5 metric 2
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
 WimaxEnabled=true
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-con:
 NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT READONLY DBUS-PATH
 1gid46vaylveagu59b3ks232h 8f111432-1032-428e-9e1c-90dce568bfc1 802-11-wireless 1349617486 Sun 07 Oct 2012 14:44:46 BST yes no /org/freedesktop/NetworkManager/Settings/2
 Warren-Lab ef297021-92da-40c7-98f8-c546d6b3abdc 802-11-wireless 1348583561 Tue 25 Sep 2012 15:32:41 BST no no /org/freedesktop/NetworkManager/Settings/1
 N-InternetOnly 76725159-a1cf-42d8-9df2-db804ad8cda4 802-11-wireless 1349444716 Fri 05 Oct 2012 14:45:16 BST no no /org/freedesktop/NetworkManager/Settings/0
 Wired connection 1 9a3e7792-4e37-44b8-9fb3-5972bb08d1c8 802-3-ethernet 1349612986 Sun 07 Oct 2012 13:29:46 BST yes no /org/freedesktop/NetworkManager/Settings/3
nmcli-dev:
 DEVICE TYPE STATE DBUS-PATH
 wlan0 802-11-wireless connected /org/freedesktop/NetworkManager/Devices/1
 eth0 802-3-ethernet unavailable /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
 RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
 running 0.9.4.0 connected enabled enabled enabled enabled disabled
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu13
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: warren 1662 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xc2610000 irq 45'
   Mixer name : 'Intel PantherPoint HDMI'
   Components : 'HDA:14f1506e,1028056d,00100003 HDA:80862806,80860101,00100000'
   Controls : 24
   Simple ctrls : 11
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=7cc34a8e-8bd0-4860-a040-fe0a229ebcd6
IfupdownConfig:
 auto lo
 iface lo inet loopback
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release i386 (20120817.3)
IpRoute:
 default via 192.168.0.1 dev wlan0 proto static
 169.254.0.0/16 dev wlan0 scope link metric 1000
 192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.3 metric 2
MachineType: Dell Inc. Vostro 3560
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
 WimaxEnabled=true
Package: network-manager 0.9.4.0-0ubuntu4.1
PackageArchitecture: i386
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=76d94803-15f4-4ac5-b323-1691406736a4 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-31-generic-pae N/A
 linux-backports-modules-3.2.0-31-generic-pae N/A
 linux-firmware 1.79.1
StagingDrivers: rts5139 mei
Tags: precise staging precise
Uname: Linux 3.2.0-31-generic-pae i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo wireshark
dmi.bios.date: 05/17/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 05GV6H
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A07
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd05/17/2012:svnDellInc.:pnVostro3560:pvrA07:rvnDellInc.:rn05GV6H:rvrA00:cvnDellInc.:ct8:cvrA07:
dmi.product.name: Vostro 3560
dmi.product.version: A07
dmi.sys.vendor: Dell Inc.
nmcli-dev:
 DEVICE TYPE STATE DBUS-PATH
 wlan0 802-11-wireless connected /org/freedesktop/NetworkManager/Devices/1
 eth0 802-3-ethernet unavailable /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
 RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
 running 0.9.4.0 connected enabled enabled enabled enabled disabled

Revision history for this message
Warren Hill (warren-hill) wrote :
Revision history for this message
Warren Hill (warren-hill) wrote : Re: Atheros AR9462: Wifi Band G - WPA Does Not work, No security OK

I have two windows PCs that connect OK Band N without problems with or without security enabled to this router

summary: - Wireless problems b/n Network -- Can't use WPA Security
+ Atheros AR9462: Wifi Band G - WPA Does Not wok
summary: - Atheros AR9462: Wifi Band G - WPA Does Not wok
+ Atheros AR9462: Wifi Band G - WPA Does Not work, No security OK
summary: - Atheros AR9462: Wifi Band G - WPA Does Not work, No security OK
+ Atheros AR9462: Wifi Band N - WPA Does Not work, No security OK
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1063245

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Warren Hill (warren-hill) wrote : AcpiTables.txt

apport information

tags: added: apport-collected staging
description: updated
Revision history for this message
Warren Hill (warren-hill) wrote : AlsaDevices.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : AplayDevices.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : BootDmesg.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : CRDA.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : Card0.Codecs.codec.3.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : Dependencies.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : IpAddr.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : IwConfig.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : Lspci.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : Lsusb.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : NetDevice.eth0.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : NetDevice.lo.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : NetDevice.wlan0.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : NetworkManager.conf.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : PciMultimedia.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : PciNetwork.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : ProcModules.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : PulseList.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : RfKill.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : UdevDb.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : UdevLog.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : WifiSyslog.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote : nmcli-con.txt

apport information

Revision history for this message
Warren Hill (warren-hill) wrote :

Also tried running dayly build of quantal desktop as live CD (Actually USB): Not installed Could connect to band N WPA network without problems

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

Do I understand you correct in that it is now fixed, we just need to backport whatever fixed it to the LTS?

Revision history for this message
Warren Hill (warren-hill) wrote :

Not sure but I think so? I ran quantal as a live CD so didn't install anything but appeared to work. Its still broke on my system at the moment. I'm still running precise.

Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

Would you be able to test the latest upstream 3.2 kernel available for precise:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.2.31-precise/

More information here: https://wiki.ubuntu.com/Kernel/MainlineBuilds

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Warren Hill (warren-hill) wrote :

I have today run Update manager and its now working fine. I didn't notice if this updated my kernal but it may have done.

Does the following output make it clear?

warren@dell:~$ uname -a
Linux dell 3.2.0-31-generic-pae #50-Ubuntu SMP Fri Sep 7 16:39:45 UTC 2012 i686 i686 i386 GNU/Linux
warren@dell:~$ sudo iwconfig
[sudo] password for warren:
lo no wireless extensions.

wlan0 IEEE 802.11abgn ESSID:"HS-1gid46vaylveagu59b3ks232h"
          Mode:Managed Frequency:5.18 GHz Access Point: 4C:60:DE:6B:85:4A
          Bit Rate=117 Mb/s Tx-Power=17 dBm
          Retry long limit:7 RTS thr:off Fragment thr:off
          Encryption key:off
          Power Management:off
          Link Quality=65/70 Signal level=-45 dBm
          Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
          Tx excessive retries:0 Invalid misc:46 Missed beacon:0

eth0 no wireless extensions.

Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

It says the same in the details above: "Linux 3.2.0-31-generic-pae i686", but there might have been other updates that has fixed this. Anyway, great you got it resolved.

Changed in linux (Ubuntu):
status: Incomplete → Opinion
status: Opinion → Invalid
Changed in network-manager (Ubuntu):
status: New → Invalid
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